Desktop Engineer

1 week ago


New Delhi, India Creatigrity Technologies Pvt Ltd Full time

Company: Creatigrity Technologies Private LimitedLocation: 175, EPIP 2nd Phase, KIADB Industrial Area, Brookefield, Bengaluru, Karnataka – 560066Shift: Night ShiftPosition OverviewCreatigrity Technologies is looking for a Desktop Engineer with strong troubleshooting skills to provide end-to-end IT support across hardware, software, network, and communication systems. The ideal candidate should have hands-on experience resolving Outlook, LAN/WAN, Wi-Fi, VOIP, and hardware issues, while coordinating with service providers and vendors to ensure smooth IT operations.Key Responsibilities- Email & Outlook Support - Create, configure, and delete Outlook user accounts. - Troubleshoot Outlook email sync, login, and configuration issues. - Manage mailbox permissions, PST files, and connectivity with Exchange/Office 365. - Networking & Connectivity - Troubleshoot LAN/WAN, Wi-Fi connectivity, and DNS/DHCP issues. - Monitor and maintain network performance, escalating major outages. - Assist in IP configuration, subnet troubleshooting, and switch/port issues. - VOIP & Communication Tools - Troubleshoot VOIP-related issues including Communicator, Access Metrix, and softphone clients. - Ensure proper connectivity and call quality across systems. - Hardware & System Maintenance - Diagnose and resolve issues related to RAM, hard disks, SNTP, printers, desktops, and peripherals. - Perform routine preventive maintenance and upgrades. - Coordinate with desktop suppliers and vendors for warranty claims/replacements. - Service Provider Coordination - Liaise with Internet Service Providers (ISP) to resolve outages and downtime. - Coordinate with UPS vendors to ensure power backup availability. - Manage AMC vendors for desktop and hardware support. - General IT Support - Provide L1/L2 IT support for end-users on applications and system-related issues. - Handle software installations, updates, and license management. - Monitor and report on IT infrastructure health. - Maintain asset inventory, IT documentation, and ticketing systems. - Shift & Communication - Provide support during night shift operations. - Maintain effective communication with team members and stakeholders for seamless IT support.Required Skills & Qualifications- Diploma / Graduate in Computer Science, IT, or related field. - 2–5 years of experience in Desktop/IT Support. - Strong knowledge of Outlook, Office 365, LAN/WAN, Wi-Fi troubleshooting. - Familiarity with VOIP tools and hardware components. - Hands-on with IT ticketing systems and remote desktop tools. - Strong analytical and problem-solving skills. - Good communication skills to interact with service providers and internal teams. - Willingness to work in Night Shift.


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