Gem & Jewellery Information Centre | Customer Service Executive
3 days ago
Job Summary:
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. The ideal candidate will be responsible for managing customer inquiries, resolving complaints, and ensuring a high level of customer satisfaction through excellent service delivery.
Key Responsibilities:
- Handle inbound and outbound customer inquiries via phone, email, and chat.
- Provide accurate, valid, and complete information by using appropriate methods and tools.
- Resolve product or service problems by clarifying customer issues, determining the cause, and selecting the best solution.
- Process orders, returns, refunds, and exchanges as needed.
- Maintain a detailed record of customer interactions and transactions.
- Follow communication procedures, guidelines, and policies.
- Collaborate with other departments to resolve complex issues.
- Identify and escalate priority issues when necessary.
Qualifications and Skills:
- Proven customer service experience or a similar customer-facing role.
- Excellent communication and interpersonal skills.
- Ability to handle stressful situations and remain calm under pressure.
- Strong problem-solving skills and attention to detail.
- Proficiency in CRM systems and MS Office.
- Ability to work independently and in a team environment.
- High school diploma or equivalent; additional qualifications are a plus.
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