Help Desk Specialist

6 days ago

lucknow, India beBeeCustomerSupport Full time

At the heart of every successful organization is a dedicated Customer Service Representative. This pivotal role demands a unique blend of technical expertise, business acumen, and interpersonal skills. As a key member of our support team, you will be responsible for delivering exceptional customer experiences that drive loyalty and retention.Main Responsibilities:Customer EngagementRespond to customer inquiries in a timely and professional manner.Provide clear and concise information about our products, services, and policies.Resolve customer complaints and concerns with empathy and finesse.Issue ResolutionAnalyze customer needs and provide effective solutions.Elevate complex issues to senior specialists or technical teams when necessary.Follow up with customers to ensure issues are fully resolved.Documentation & ReportingMaintain accurate records of customer interactions in CRM systems.Update customer accounts and process orders, returns, or requests efficiently.Generate reports as needed to inform business decisions.Product KnowledgeStay updated on our products and services through continuous learning and training.Communicate product features and benefits clearly to customers.Team CollaborationWork closely with sales, operations, and technical teams to achieve shared goals.Participate in team meetings and training sessions to stay aligned with company objectives.

  • Help Desk Specialist

    2 weeks ago

    lucknow, India beBeeProblemSolving Full time

    Help Desk Specialist Job Opportunity We are seeking a skilled Help Desk Specialist to provide exceptional technical support to our users via various communication channels. As the primary point of contact, you will be responsible for resolving incidents, requests, and inquiries in a timely and professional manner.The ideal candidate will have excellent...

  • Freshers For Front Desk Receptionist

    5 days ago

    Lucknow, India Help Zone Services Full time

    Company-Helpzone ServicesProfile-ReceptionistExperienceFresherNo. of Openings1EducationHigher SecondaryRoleFront Desk ReceptionistIndustry TypeRecruitment Consulting / Staffing ServicesGenderFemaleJob CountryIndiaType of JobFull TimeWork Location TypeWork from OfficeFace interview locationchinhat lucknow

  • Service Desk Specialist

    2 weeks ago

    Lucknow, India Live Connections Full time

    Service Desk L1 Support – Pune | Up to 5 LPA | Immediate Joiners Only Experience: 1+–5 months (Service Desk) Location: Pune (100% Work From Office) Shifts: 24×7 Rotational (US/UK) Notice Period: 0–15 Days Only Education: 15 Years full-time Degree ⭐ Mandatory Skills - ServiceNow Ticketing Tool - Office 365 (O365) - Active Directory (AD) – Password...

  • Service Desk Specialist

    1 day ago

    Lucknow, Uttar Pradesh, India HCLTech Full time

    Job Title: Service Desk Engineer-L2 Location: Lucknow, Uttar Pradesh Experience: 4-8 years Shift: 24x7 RotationalAbout the Role: We are looking for a proactive and technically skilled Service Desk Engineer (L2) to join our IT Services team. The ideal candidate will handle escalated technical issues, provide advanced troubleshooting support, and ensure...

  • Front Desk Receptionist

    1 week ago

    Lucknow, India Calcutta in style Full time

    I need an employee who can help in my work.Experience1 - 5 YearsNo. of Openings1EducationHigher Secondary, Secondary School, B.ARoleFront Desk ReceptionistIndustry TypeTextile / Garments / Fashion / AccessoriesGender[ Male / Female ]Job CountryIndiaType of JobFull TimeWork Location TypeWork from OfficeFace interview location67, Mg Marg Hazratganj Lucknow

  • Help Desk Support

    2 weeks ago

    Lucknow, Uttar Pradesh, India CMP Techsseract LLP Full time

    At least 2 years experience in - (i) Provide technical assistance and support related to computer systems and software. (ii) Responds to queries either phone or email or in person, run diagnostic programs, isolate problem, and determine solution. (ii) Write training manuals, train users, maintain reports etc. (iii) Route problems to next level support. (iv)...

  • IT Support Specialist

    2 weeks ago

    lucknow, India beBeeHelpDesk Full time

    Help Desk RoleAs a Help Desk Analyst, you will provide technical assistance to users via various communication channels. You will be responsible for monitoring tools, diagnosing and resolving incidents, escalating unresolved issues, and maintaining accurate documentation.Provide technical support via phone, email, chat, or ticketing systemMonitor tools and...

  • L2 Support Specialist

    2 weeks ago

    lucknow, India beBeeServiceDeskLead Full time

    Job Title:Service Desk LeadAbout the Role:We are seeking an experienced and skilled Service Desk Lead to join our team. As a Service Desk Lead, you will be responsible for handling L2 issues reported with the Apps & Infra Helpdesk.Responsibilities:Receive calls, emails and web-tickets for end users and other Agency Service Desks / Help Desks, and create...

  • Front Desk Receptionist

    1 week ago

    Lucknow, Uttar Pradesh, India Vedam world school Full time ₹ 3,00,000 - ₹ 4,50,000 per year

    Position: Front Desk ExecutiveDepartment: AdministrationReporting To: Front Office Incharge / Admin Manager / Principal1. Role OverviewThe Front Desk Executive will be the first point of contact for parents, visitors, and stakeholders. The role requires excellent communication skills, a pleasant demeanour, and the ability to manage front-office operations...

  • Web Application Technical Support Specialist

    2 weeks ago

    lucknow, India beBeeTechnical Full time

    Job DescriptionAs a technical support specialist, you will collaborate closely with the client success team to provide tier-2 support for software technical issues and work alongside the engineering department to debug and resolve these problems.Offer technical assistance to internal and external users, including customer service teams, clients, and...