Current jobs related to L2 Support Specialist - lucknow - beBeeServiceDeskLead
-
IT Technical Support Specialist
2 weeks ago
lucknow, India beBeeIT Full timeJob OpportunityWe are seeking a proactive Remote IT Service Desk to oversee and coordinate overseas IT Service Desk operations.This role involves hands-on ticket management, smart ticket routing, and team leadership to ensure timely, efficient, and customer-focused IT support.Ticket & Incident Management:Record and log incoming tickets in the ITSM/ticketing...
-
Mortgage Support Specialist
2 weeks ago
lucknow, India beBeemortgage Full timeJob Title: Mortgage Support SpecialistJob Description:We are seeking a skilled and detail-oriented Mortgage Support Specialist to join our team. In this role, you will be responsible for reviewing and updating construction documents to ensure accuracy and completeness.You will also maintain and update construction budget details while coordinating with...
-
Client Support Specialist
6 days ago
lucknow, India beBeeCustomerSupport Full timeJob Title: Client Support SpecialistDescription:We are seeking a highly skilled and customer-focused Client Support Specialist to join our team. This role involves delivering exceptional support to clients through various channels, including phone, email, chat, and in-person interactions.The successful candidate will be responsible for providing accurate...
-
Service Desk Specialist
2 days ago
Lucknow, Uttar Pradesh, India HCLTech Full timeJob Title: Service Desk Engineer-L2 Location: Lucknow, Uttar Pradesh Experience: 4-8 years Shift: 24x7 RotationalAbout the Role: We are looking for a proactive and technically skilled Service Desk Engineer (L2) to join our IT Services team. The ideal candidate will handle escalated technical issues, provide advanced troubleshooting support, and ensure...
-
Executive Support Specialist
4 days ago
lucknow, India beBeeExecutiveSupport Full timeJob Title: Executive Support SpecialistJob Summary:The Executive Support Specialist is responsible for providing comprehensive administrative support to senior-level executives. Key Responsibilities:Administrative Support: Manage complex schedules, coordinate travel arrangements, prepare reports and documents, and handle correspondence.Documentation &...
-
Technical Specialist
6 hours ago
Lucknow, Uttar Pradesh, India HCL Technologies Full timeJob DescriptionJob Role:- Technical Specialist SharePoint online L2Primary Skills6 + Years of relevant experience in SharePoint Online & OneDrive for Business Services, Microsoft Teams, Viva engage, PowerPlatform - (along with SharePoint online migration, Third party Workflow, PowerShell scripting).Secondary Skills:- Teams, One Drive and M365 AppsExchange...
-
Technical Support Specialist
5 days ago
lucknow, India beBeeSupport Full timeTechnical Support ProfessionalThis role requires a technical product-centric support specialist to handle real-time user inquiries, troubleshoot issues, and ensure seamless platform performance while collaborating closely with the founder-led team.Provide timely, clear, and accurate live chat and email assistanceAid users in navigating platform features,...
-
Remote Customer Support Specialist
2 weeks ago
lucknow, India beBeeCustomerSupport Full timeJob TitleOverviewAs a highly skilled customer support professional, you will play a vital role in delivering exceptional service to our clients. The ideal candidate will possess excellent communication skills, both written and verbal, and be comfortable working independently.Provide world-class customer support as a Remote Support Specialist, handling...
-
Production Engineering Services Role
1 week ago
lucknow, India beBeeTechnical Full timeJob TitleAbout this role:We are seeking a skilled Enterprise Support Specialist to join our team. In this position, you will provide top-notch technical support to our clients and collaborate with cross-functional teams to resolve complex issues.Key Responsibilities:Enterprise Support: Provide L1/L2 support, incident management, defect triage,...
-
Expert Remote Technical Support Specialist
2 weeks ago
lucknow, India beBeeTechnical Full timeJob OpportunityWe are seeking an expert Remote Technical Support Specialist to join our team. As a key player in our migration initiative, you will be responsible for delivering top-notch technical support services for the successful transition of Windows 10 users to Windows 11.In this role, you will provide comprehensive troubleshooting and resolution...
L2 Support Specialist
2 weeks ago
Job Title:Service Desk LeadAbout the Role:We are seeking an experienced and skilled Service Desk Lead to join our team. As a Service Desk Lead, you will be responsible for handling L2 issues reported with the Apps & Infra Helpdesk.Responsibilities:Receive calls, emails and web-tickets for end users and other Agency Service Desks / Help Desks, and create Incident tickets or Service Request tickets, logging all pertinent informationTracking and classifying incoming incidents or service requests, attempting initially solutionsProvides initial assessment of categorization and prioritization for reported Incidents and Service Requests and provides initial support, targeting a higher level of first contact resolutionEnsures Incidents and Service Requests are properly escalated and assigned to appropriate support groupsPerform hierarchical escalation to Service Desk Management and Incident ManagementProvide communication to end users concerning the status of Incidents, Service Requests and ChangesCompiles data through Incident entry that will be used for management information and reportingMaintains ownership of Incidents, ensuring status update and resolution according to SLAsProvide input to Service Desk Management regarding Continuous Improvement opportunitiesCooperating with both internal groups (Problem Management, second-line) and external support teams in order to redirect incidents properlySkills and Qualifications:To succeed in this role, you should have strong analytical and problem-solving skills, excellent communication and interpersonal skills, and the ability to work well under pressure.Benefits:This is a fantastic opportunity to join a dynamic team and take your career to the next level. You will have the chance to develop your skills and knowledge, work with a talented team, and contribute to the success of the organization.
