Service Desk Specialist

4 days ago

Lucknow, Uttar Pradesh, India HCLTech Full time ₹ 6,00,000 - ₹ 18,00,000 per year

Job Title: Service Desk Engineer-L2

Location: Lucknow, Uttar Pradesh

Experience: 4-8 years

Shift: 24x7 Rotational

About the Role:

We are looking for a proactive and technically skilled Service Desk Engineer (L2) to join our IT Services team. The ideal candidate will handle escalated technical issues, provide advanced troubleshooting support, and ensure uninterrupted IT service delivery to our clients.

Key Responsibilities:

• Manage and resolve L2 escalations from the L1 support team within defined SLAs.

• Troubleshoot and resolve issues related to operating systems, hardware, network connectivity, VPN, email (O365), and enterprise applications.

• Perform user account and access management through Active Directory and other tools.

• Maintain accurate documentation and contribute to the internal knowledge base.

• Collaborate with infrastructure, network, and application teams for issue resolution.

• Ensure adherence to ITIL processes and service quality standards.

Required Skills & Qualifications:

• Strong understanding of Windows OS, Active Directory, O365 administration, and remote desktop tools.

• Working knowledge of networking fundamentals and ITSM tools (e.g., ServiceNow, Remedy).

• Excellent troubleshooting, communication, and customer-handling skills.

• Ability to work effectively in a 24x7 rotational environment.

  • Front Desk Staff

    2 weeks ago

    Lucknow, Uttar Pradesh, India ROADAA INFRATECH PRIVATE LIMITED Full time ₹ 1,50,000 - ₹ 2,50,000 per year

    Role DescriptionThis is a full-time on-site role as a Front Desk associate at ROADAA INFRATECH PRIVATE LIMITED in Lucknow. The Front Desk associate will be responsible for greeting and assisting visitors, answering and directing phone calls, managing scheduling and appointments, and maintaining the reception area. Additional duties may include handling...

  • Front Desk Coordinator

    2 weeks ago

    Lucknow, Uttar Pradesh, India Nilansh Builders Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Responsibilities:* Greet guests, manage front desk operations, handle phone calls* Maintain guest records, process check-ins/outs* Manage reception area, provide exceptional service

  • Front Desk Receptionist

    4 days ago

    Lucknow, Uttar Pradesh, India Rhea Management Consultants Full time ₹ 1,50,000 - ₹ 2,50,000 per year

    Responsibilities:* Greet guests with warmth* Maintain front desk operations* Manage phone calls & messages* Coordinate housekeeping services* Handle guest requests promptly

  • Front Desk Manager

    6 days ago

    Lucknow, Uttar Pradesh, India Showffice Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Responsibilities:* Ensure exceptional guest service* Coordinate housekeeping & maintenance requests* Manage front desk operations* Oversee staff performance & training* Greet guests with warmth & efficiency

  • Front Desk Receptionist

    2 weeks ago

    Lucknow, Uttar Pradesh, India Vedam world school Full time ₹ 3,00,000 - ₹ 4,50,000 per year

    Position: Front Desk ExecutiveDepartment: AdministrationReporting To: Front Office Incharge / Admin Manager / Principal1. Role OverviewThe Front Desk Executive will be the first point of contact for parents, visitors, and stakeholders. The role requires excellent communication skills, a pleasant demeanour, and the ability to manage front-office operations...

  • Corporate Specialist

    2 weeks ago

    Lucknow, Uttar Pradesh, India Rajat Associates Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Role DescriptionThis is a full-time, on-site role for a Corporate Specialist located in Lucknow. The Corporate Specialist will manage day-to-day tasks such as analyzing financial data, overseeing customer service functions, providing training to team members, and ensuring effective communication between departments. The role requires a proactive approach to...

  • Field Sales Specialist

    2 weeks ago

    Lucknow, Uttar Pradesh, India Trigger Coffee Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company DescriptionWe suggest you enter details here.Role DescriptionThis is a full-time on-site role for a Field Sales Specialist, located in Lucknow. The Field Sales Specialist will be responsible for identifying and generating new sales leads, managing customer interactions and inquiries, providing exceptional customer service, and ensuring smooth sales...

  • Sales And Marketing Specialist

    4 days ago

    Lucknow, Uttar Pradesh, India c192c854-275a-4bbc-b75f-8c2a30b8fa26 Full time ₹ 6,00,000 - ₹ 8,00,000 per year

    Company DescriptionRank Solutions Services is a trusted distributor, trader, and service provider specializing in Leaf Diesel Generators and DG Sets. Known for offering high-quality and reliable products, the company is dedicated to meeting its clients' energy and power needs effectively. With a focus on excellent customer service, Rank Solutions Services...

  • Social Media Marketing Specialist

    2 weeks ago

    Lucknow, Uttar Pradesh, India AIFMLUCKNOW Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Company DescriptionAIFMLUCKNOW provides high-quality stock market services to help individuals and businesses make informed investment decisions. With expertise in stock analysis, portfolio management, investment strategy development, and risk management, the company assists both novice and experienced investors. Services are designed to identify profitable...

  • Sales And Marketing Specialist

    22 hours ago

    Lucknow, Uttar Pradesh, India Techdock Labs Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company DescriptionTechDock Labs is dedicated to assisting companies in enhancing their technology capabilities. Our mission is to provide businesses with the tools and expertise necessary for developing and implementing effective technology solutions. We offer a range of services including software development, technology consulting, and digital strategy to...