IT Technical Support Specialist

2 weeks ago

lucknow, India beBeeIT Full time

Job OpportunityWe are seeking a proactive Remote IT Service Desk to oversee and coordinate overseas IT Service Desk operations.This role involves hands-on ticket management, smart ticket routing, and team leadership to ensure timely, efficient, and customer-focused IT support.Ticket & Incident Management:Record and log incoming tickets in the ITSM/ticketing system.Monitor and manage the service desk queue in real time.Assign tickets to the right engineers based on skills, workload, and availability.Apply smart routing logic (L1 → L2 → L3 escalation, vendor coordination, or dispatch to onsite).Making transportation/dispatch decisions for onsite support engineers when required.Ensure tickets are updated with proper notes, resolutions, and closure comments.Team Leadership:Supervise a remote team of Service Desk Engineers (L1/L2).Balance workloads across the team and provide shift coverage planning.Mentor, coach, and conduct regular performance reviews.Act as the first point of escalation for complex tickets.Operations & Reporting:Track SLA performance and ensure timely resolution.Produce daily/weekly ticket and performance reports.Highlight recurring incidents for problem management.Suggest automation and workflow improvements.Customer Service:Maintain professional and empathetic communication with customers.Handle escalated client concerns and complaints.Support Service Desk Manager in client-facing SLA/operations reviews.

  • Technical Support Specialist

    5 days ago

    lucknow, India beBeeSupport Full time

    Technical Support ProfessionalThis role requires a technical product-centric support specialist to handle real-time user inquiries, troubleshoot issues, and ensure seamless platform performance while collaborating closely with the founder-led team.Provide timely, clear, and accurate live chat and email assistanceAid users in navigating platform features,...

  • Expert Remote Technical Support Specialist

    2 weeks ago

    lucknow, India beBeeTechnical Full time

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  • Enterprise Technical Support Expert

    2 weeks ago

    lucknow, India beBeeTechnical Full time

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  • Senior Technical Support Specialist

    2 weeks ago

    lucknow, India beBeeTechnical Full time

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  • Technical Specialist

    9 hours ago

    Lucknow, Uttar Pradesh, India HCL Technologies Full time

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  • Mortgage Support Specialist

    2 weeks ago

    lucknow, India beBeemortgage Full time

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  • Client Support Specialist

    7 days ago

    lucknow, India beBeeCustomerSupport Full time

    Job Title: Client Support SpecialistDescription:We are seeking a highly skilled and customer-focused Client Support Specialist to join our team. This role involves delivering exceptional support to clients through various channels, including phone, email, chat, and in-person interactions.The successful candidate will be responsible for providing accurate...

  • Executive Support Specialist

    4 days ago

    lucknow, India beBeeExecutiveSupport Full time

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  • IT Support Specialist

    2 weeks ago

    lucknow, India beBeeHelpDesk Full time

    Help Desk RoleAs a Help Desk Analyst, you will provide technical assistance to users via various communication channels. You will be responsible for monitoring tools, diagnosing and resolving incidents, escalating unresolved issues, and maintaining accurate documentation.Provide technical support via phone, email, chat, or ticketing systemMonitor tools and...

  • Technical Support Engineer

    2 weeks ago

    Lucknow, India CrimsonLogic Full time

    Role Purpose(s)The Technical Support for Network Operations Center (NOC) plays a vital role in ensuring the smooth functioning of our network infrastructure and providing technical assistance. Job Responsibilities & DutiesOperates and monitors all systems, applications, network and telecommunication line usageFault response, troubleshooting and...