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Help Desk Specialist

2 weeks ago

lucknow, India beBeeProblemSolving Full time

Help Desk Specialist Job Opportunity We are seeking a skilled Help Desk Specialist to provide exceptional technical support to our users via various communication channels. As the primary point of contact, you will be responsible for resolving incidents, requests, and inquiries in a timely and professional manner.The ideal candidate will have excellent problem-solving skills, strong analytical thinking, and the ability to work effectively under pressure. You will also be expected to maintain accurate records of incidents, troubleshooting steps, and known errors, and contribute to our knowledge base and standard operating procedures.In addition to your technical expertise, you should possess excellent communication and customer service skills, with the ability to interact with users from diverse backgrounds. You will also participate in continuous improvement initiatives and IT service optimization projects.Strong analytical and problem-solving skillsExcellent communication and interpersonal skillsAbility to work effectively under pressure and manage multiple tasksWillingness to learn and grow in IT infrastructure and service managementEducation: Bachelor's Degree in Computer Science, Information Systems, or related field.Preferred qualifications include relevant work experience and certifications in help desk management or IT service management. If you are a motivated and detail-oriented individual who is passionate about providing exceptional customer service, we encourage you to apply for this exciting opportunity.