Customer Retention Strategist
2 weeks ago
Retention Manager Job DescriptionIn this role, you will be responsible for designing targeted initiatives to strengthen customer loyalty, reduce churn, and elevate engagement across our ecosystem.Key Responsibilities:Retention Strategy & ExecutionArchitect end-to-end user journeys to reduce funnel drop-offs and improve lifecycle engagement.Define segmentation, campaign logic, and KPIs such as churn rate, repeat engagement, and LTV.Drive retention, re-engagement, and loyalty programs, continuously iterating based on insights and performance.Notification & Communication ManagementManage push notifications, WhatsApp, email, and SMS to deliver personalized and compliant investor communication.Conduct A/B tests to optimize messaging, content, and delivery for higher engagement and satisfaction.Marketing Automation & ToolsUse platforms like CleverTap or MoEngage for segmentation, lifecycle automation, and predictive analytics.Ensure clean, reliable datasets and maintain smooth integrations with CRM and marketing systems.Cross-Functional CollaborationCollaborate with Product, Analytics, Compliance, and Customer Success teams to execute data-backed retention strategies.Work with partners to ensure robust delivery infrastructure.RequirementsBachelor's degree with 3–6 years of experience in retention, CRM, or lifecycle marketing — preferably in fintech; strong preference for broking experience.Hands-on expertise with tools like CleverTap or MoEngage.Strong analytical skills (SQL, Excel) and comfort working with data to drive decisions.Excellent communication, problem-solving, and stakeholder management capabilities.Ability to independently lead the retention function end-to-end in a fast-paced environment.What You Can ExpectMentorship and exposure to industry-leading finance professionals.Top-tier talent pool: work with some of India's finest minds shaping the future of wealth management.A collaborative culture: a dynamic, high-performance environment with room for accelerated career progression.
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Retention Marketing Strategist
4 days ago
Mumbai, India White Force Full timeJob description ob Title: Retention Marketing Executive Reporting To: Nimay Nadkarny, Growth Manager Experience: 1-3 years of experiences in a Marketing/Growth role Location: Mumbai About the Company Who we are At The Whole Truth, our mission is to ‘re-build the world’s trust in its food’. We believe consumers have lost trust in big-food companies...
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Customer Retention Executive
4 days ago
Mumbai, Maharashtra, India Mesmerize Full timeAbout Mesmerize India:Mesmerize India is a leading D2C jewelry brand known for its premium natural stone bracelets, 925 silver jewelry, and spiritual accessories. We combine craftsmanship, emotional storytelling, and modern aesthetics to create jewelry that carries both meaning and style.We're looking for aCustomer Retention Executivewho can build genuine,...
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Content Strategist
22 hours ago
Mumbai, India Pepper Content Full timePepper Content is building a global content marketplace that brings companies and content creators together to scale up content creation processes across 75+ content verticals and 150+ content categories. Over the past 5 years, over 100,000+ freelance content creators have applied to be part of the Pepper network of which we work with the top 5% of talent,...
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Retention Specialist
7 days ago
Mumbai, Maharashtra, India Qrata Full timeJob Title: Executive/Sr. Executive Retention MarketingKnowledge and Skill / Qualification Requirements• 1–3 years of experience in retention marketing or customer lifecycle management. • Hands-on experience with Clevertap, MoEngage, and WebEngage is mandatory. • Strong analytical skills and a data-driven mindset. • Familiarity with segmentation,...
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Retention Marketing
1 week ago
Mumbai, India White Force Full timeJob description Customer Retention Strategy and Execution: Assist in developing and implementing multi-channel retention strategies for engaging customers across various touchpoints. Help create compelling content for cold emails, follow-up emails, and drip campaigns to drive engagement. Marketing Automation and Campaign Management: Support the oversight and...
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Retention Marketing
3 days ago
Mumbai, Maharashtra, India PP Consumer Pvt Ltd Full time**Job Role** - Retention Marketing Executive Location - Mumbai Employment Type - Full-Time **Key Responsibilities** - **SMS Marketing**: - Design and implement SMS marketing campaigns to reach customers with timely and relevant messages. - Monitor and analyze campaign performance to continuously improve results. - **WhatsApp Marketing**: - Create and...
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Retention Executive
1 week ago
Mumbai, Maharashtra, India the Sleep Company Full time ₹ 4,00,000 - ₹ 12,00,000 per yearRole Overview:As a Retention Marketing Executive at The Sleep Company, you will analyze content performance across retention channels and identify what resonates with key customer segments. You will craft and optimize high-performing messaging that drives engagement, store visits, and revenue across WhatsApp, Email, SMS, Notifications, Chatbots, and Web...
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Customer Retention Executive
4 days ago
Malad, Mumbai, Maharashtra, India Jaincotech Full timeCustomer Retention Executive Position OverviewWe are looking for a Customer Retention Executive to connect with prospective customers who have shown interest in our products but haven't completed a purchase. Using insights from our website analytics tools (including Microsoft Clarity and CRM reports), you will make personalized follow-up calls and emails to...
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Retention Manager
2 weeks ago
Mumbai, India Neo Wealth and Asset Management Full timeRole Overview: Neo Group is seeking an experienced Retention Manager to lead and scale our user retention strategy. In this role, you will design targeted initiatives that strengthen customer loyalty, reduce churn, and elevate engagement across the Neo ecosystem. If you excel at building data-driven retention programs, automating lifecycle journeys, and...
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Retention Manager
2 weeks ago
Mumbai, India Neo Wealth and Asset Management Full timeRole Overview: Neo Group is seeking an experienced Retention Manager to lead and scale our user retention strategy. In this role, you will design targeted initiatives that strengthen customer loyalty, reduce churn, and elevate engagement across the Neo ecosystem. If you excel at building data-driven retention programs, automating lifecycle journeys, and...