Business Development Specialist

2 weeks ago


thoothukudi, India beBeeUpselling Full time

Upselling: Identify opportunities to upgrade existing clients to higher-value telecom plans, premium features, or advanced solutions that meet their evolving needs.Cross-Selling: Promote complementary telecom services such as data packages, cloud solutions, VoIP, and managed services to existing customers.Customer Engagement: Build trust through proactive communication, understanding client requirements, and offering tailored solutions that add value.Market Analysis: Monitor customer usage patterns and industry trends to design targeted offers and campaigns for upselling and cross-selling.Collaboration: Work closely with operations, technical, and customer service teams to ensure smooth implementation of upgraded or additional services.Performance Tracking: Measure success through KPIs such as revenue growth, customer retention, and conversion rates for upsell/cross-sell initiatives.Key Responsibilities:Identify opportunities to increase revenue through upselling and cross-sellingPromote complementary telecom services to existing customersBuildeffective relationships with clients through proactive communicationAnalyze customer usage patterns and industry trends to inform upselling and cross-selling initiativesWork collaboratively with internal teams to ensure seamless implementation of new servicesMeasure success through key performance indicators (KPIs)Skills and Qualifications:Strong analytical and problem-solving skillsExcellent communication and interpersonal skillsAbility to work collaboratively in a team environmentKnowledge of telecom industry trends and developmentsExperience with sales and customer serviceWhat We Offer:A competitive salary and benefits packageOngoing training and professional development opportunitiesA dynamic and supportive work environment



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