Service Delivery Coordinator

2 weeks ago

meerut, India beBeeTechnical Full time

Job Title: IT Service Management SpecialistThe role of the IT Service Management Specialist is multifaceted, encompassing the provision of support for various tool sets and processes within Managed Services.Essential to this position is effective ticket distribution management, ensuring timely handling of client access requests. This involves orchestrating a seamless workflow that facilitates prompt resolution of user queries and concerns.To excel in this capacity, candidates should possess a solid background in supporting external customer-facing systems, along with an in-depth understanding of IT service management principles.Act as Subject Matter Expert (SME) in relation to technical and functional design requirements, applying expertise to inform key decisions.Collaborate in troubleshooting and resolving issues related to Service Now, utilizing technical acumen to deliver efficient solutions.Provide administrative support for users, roles, and groups, streamlining system operations to enhance overall efficiency.Requirements:Proven experience in IT service management, preferably in a similar role or industry sector.Strong analytical skills, enabling effective troubleshooting and resolution of complex technical issues.Excellent communication skills, facilitating clear collaboration with cross-functional teams and stakeholders.Ability to work independently, demonstrating self-motivation and discipline in managing competing priorities.Benefits:Opportunities for professional growth and development, including training and mentorship programs.A dynamic work environment that fosters innovation and collaboration among team members.Recognition and rewards for outstanding performance, contributing to a positive work-life balance.Additional Information:This role is open to individuals who are passionate about delivering exceptional service and committed to ongoing learning and improvement. If you have a strong passion for IT service management and are eager to make a meaningful contribution to our organization, we encourage you to apply for this exciting opportunity.

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