IT Service Delivery Manager

2 weeks ago


meerut, India beBeeCustomer Full time

Information Technology Support SpecialistWe are seeking a skilled Information Technology Support Specialist to join our team. The successful candidate will be the primary point of contact for end-users, providing support via phone and chat.Responsibilities include:Qualifying and opening tickets for remediation of eventsTriage tickets to respective teamsFollowing up on tickets until closureThe ideal candidate should possess experience in remote support and troubleshooting skills, as well as a basic understanding of hardware accessories and peripherals. Excellent oral and written communication skills are essential for this role.The successful candidate will also have exposure to ITIL standards for infrastructure management, including email flow issues internal and external, end-user support, OS troubleshooting and support, and basic software troubleshooting and support.Provide technical assistance to end-users via phone or chatIdentify and resolve technical issues with hardware and softwareWork effectively in a fast-paced environmentThis is an exciting opportunity for someone looking to make a real impact in our organization.The key qualities we're looking for in a successful candidate include:Strong problem-solving skillsExcellent customer service skillsAbility to work effectively in a team environment



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