IT Service Delivery Expert

2 weeks ago

meerut, India beBeeService Full time

About the RoleOur organization is a prominent global IT professional services company.Job OverviewCreate and track notifications for complaints, service requests, and detected problems.Prioritize and classify notifications for efficient management.Create and manage service orders to plan and execute interventions.Track the status of service orders, resources used, and associated costs.Monitoring of stock movements and replenishment levels.On-site intervention planning, including management of technicians and equipment.Track interventions in real-time and adjust schedules if necessary.Creation and management of service contracts, including conditions, SLAs, and billing terms.Monitoring contract compliance and managing renewals.Billing management for services rendered, including generation of invoices based on interventions and parts used.Integration with accounting systems for payment and accounts receivable management.Reporting and analysis tools to monitor service performance.Generate customized reports to monitor KPIs and SLAs.This role offers an exciting opportunity to enhance your skill set, achieve job satisfaction, and work-life balance.What We OfferYou will be remunerated with a competitive base salary and entitled to attractive employee benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression.

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