Engagement Manager

3 days ago

tamil nadu, India Newgen Software Full time

Nature of work

Responsible for managing named customers' relationship and ensure we deliver and demonstrate our value proposition by leveraging industry best practices in BPM / ECM domain. EM works closely with CRM and Delivery Head to meet the business goals and targets.


Role definition:


Business

  • Acts as a SPOC between the Customer and Newgen (both delivery and account management teams)
  • Positioning Newgen’s Product and/or services to the customers.
  • Identify continuous growth opportunities for new business as per account expansion target.
  • Execution of ongoing engagement such as implementation, change request, renewal of ATS / AMC, additional resource deployment, additional licenses and additional process deployment.
  • Work with Delivery Head and CRM in reviewing the progress of ongoing implementation, new business opportunities and the Booking-Billing-Collection figure as per account expansion target.
  • Get actively involved in activities related to mining cases for a specific client including POC and Demos as necessary.
  • Build proposals for the new opportunities and involve CRM / Business Head, as needed.
  • Create, review and periodic update of all opportunities at Salesforce.com.
  • Follow the OEA process and guidelines.
  • Build relationship with Key Decision Makers as well as Users.


Customer Satisfaction

  • Manage customer satisfaction and ensure high customer satisfaction.
  • Ensure for every delivery Client Sign-Off and acceptance are in place
  • Obtain customer satisfaction feedback post SRS / Functional Spec and UAT for every implementation (new and existing customers, both)


Customer Retention

  • Ensure delivery and demonstrate the value proposition by leveraging industry best practices and thereby retain the account over competition.


Implementation

  • Responsible for the end to end delivery – takes over from Presales immediately after receipt of the order placed by the customer, thru Hand-off process including all project sign off and the site going Live dates.
  • Lead or step in as a System Analyst, whenever required.
  • Manage and participate in operational issues related to a specific engagement in terms of technical and delivery issues.


Collection

  • Billing/ Contracting/ Raising of bill/Collection of Payment from the customer as per the agreed terms and timeline.


Qualification and Experience


  • MBA and/ or engineering from a premier institute.
  • 6 to 12 years of Exp and having 4-5+ Years of POST MBA experience in Delivery, Project management, Client Engagement or Presales.


Skill Set Required

  • Knowledge of system integration issues
  • Knowledge of estimation, planning, project management, budgeting and quality assurance as it relates to ECM/ BPM practices
  • Strong customer orientation and ability to establish and maintain effective work relationships at all levels.
  • Ability to gather and analyze data and draw logical conclusions.
  • Thorough understanding of Project Management methodologies and tools.
  • Good analytical capabilities and excellent time management skills.
  • Excellent oral and written communication skills including presentation skills.
  • Must be comfortable working with and cross-functional teams.
  • Proactively maintain existing relationships and leverage relationships to develop a sales pipeline; develop new opportunities to increase company visibility in the account. Will carry an annual billing target
  • Ability to coordinate and prioritize customer requests with the assistance of other managers to ensure the highest level of service possible to the customer.
  • Strong customer Focus & Ability to establish and maintain effective work relationships at all levels.

  • Engagement Intern

    2 days ago

    Chennai, Tamil Nadu, India Trinity Communications Full time

    **About Us**: As a growing online language learning page, we are focused on creating an interactive and supportive community of learners. We are looking for an Engagement Intern to manage and engage with our audience on Instagram. If you’re passionate about building communities and connecting with followers, this role will provide you with hands-on...

  • Client Engagement Partner

    3 days ago

    tamil nadu, India CES Full time

    We are looking for an experienced Client Engagement Partner to manage and grow relationships with our key enterprise clients. In this senior role, you will act as a trusted advisor, ensuring strong client engagement, successful adoption of our solutions, and long-term business value.Responsibilities:Own and manage relationships with a portfolio of enterprise...

  • Executive - Employee Engagement

    1 week ago

    Perungudi, Chennai, Tamil Nadu, India Xerago Full time

    **Job Summary** **Key Responsibilities** - Plan, execute, and monitor **employee engagement programs and initiatives** across the organization. - Draft and update **HR policies, internal communications**, and employee engagement frameworks. - Create and maintain **Excel reports, dashboards**, and employee feedback analyses to support decision-making. -...

  • Customer Engagement Executive

    2 days ago

    Chennai, Tamil Nadu, India Shop Amuez Art & Stationery Pvt. Ltd. Full time

    _**Job Description: (Only Female - Internship)**_ We are looking for **enthusiastic, smart, and energetic freshers from any discipline** to join us as **Customer Engagement Executive Interns**. This is a dynamic **part-time internship** opportunity to represent our brand with professionalism, build positive customer relationships, and create a vibrant and...

  • Customer Engagement Executive

    5 days ago

    Chennai, Tamil Nadu, India Innoblitz Technologies And Systems Pvt.Ltd. Full time

    _**Job Description: (Only Female - MBA Internship)**_ We are looking for **enthusiastic, smart, and energetic MBA freshers** to join us as **Customer Engagement Executive Interns**. This is a dynamic **part-time internship** opportunity to represent our brand with professionalism, build positive customer relationships, and create a vibrant and welcoming...

  • Sales and Customer Engagement Executive

    2 weeks ago

    Mowlivakkam, Chennai, Tamil Nadu, India Tan90 Thermal Solutions Full time

    **Job Title**: Sales and Customer Engagement Executive **Location**: Tan90 Thermal Solutions, India **Salary**: ₹20,000 - ₹25,000 per month **Working Days**: 6 days a week **About Tan90 Thermal Solutions**: Tan90 Thermal Solutions is a leading manufacturing startup with a presence across 8 branches in India. Our mission is to provide innovative thermal...

  • SAP Cutover Engager

    2 weeks ago

    Chennai, Tamil Nadu, India Capgemini Full time

    **Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of...

  • Club Manager

    3 days ago

    tamil nadu, India Ileseum Clubs Full time

    Roles & ResponsibilitiesClub Operations & Planning:Coordinate and oversee the execution of club events, workshops, speaker sessions, and client visits.Develop an annual activity calendar and track progress.Stakeholder Communication:Act as the point of contact between the club, property owners, external partners, vendors and members.Minutes of meeting,...

  • Corporate Partnerships

    3 days ago

    tamil nadu, India STEM Learning Full time

    Job Title: Corporate Partnerships - Executive / Assistant Manager / Manager – (Government Projects & CSR Business) Location: Chennai, Tamilnadu Organization: STEM Learning Private Limited Business Type: B2B Sales Experience: 2 to 5 years in B2B Sales, Government Liaisoning, or relevant institutional partnerships Remuneration : Upto 35,000/- (Somewhat...

  • Creative Designer

    1 week ago

    Chennai, Tamil Nadu, India 4i Apps Solutions Full time

    ***ABOUT 4i** /**Careers** 4i is a fast growing cloud consulting company. 4i works on projects that involve the latest technologies and the consultants work in line with the latest trends in the ERP Software industry. There are plenty of opportunities to learn and grow with the Organization. tr - 4i has one of the best talent pool in the areas that 4i...