Desktop Support Specialist

1 month ago


india Tata Consultancy Services Full time

Job Role : Desktop Support

Experience Required: 4 to 6 Yrs

Location : Mumbai


JD:


1) Hands on working experience of End User Computing/Desktop Support (Windows & MAC ) SCCM, Basic Understanding of Windows Server Environment.

2) Good Understanding of ITSM process

3) Responsible for leading the technical team, and responsible for the quality of its technical deliverables per ITIL (incidents, SR, CR etc.)

4) Escalation for End user computing issues and complains received from business users.

5) Partner with internal and external stakeholders by having periodic reviews of overall end user computing service delivery.

6) Effort analysis, work allocation, resource planning and optimization.

7) Preparation of daily/weekly/monthly reports (internal and to client)

8) Work closely with the clients and business and IT team.

9) Making sure that team is adhering the policy and compliance.

11) Owns technical solutions to implement per business requirement.

12) Ensure team is available per roster

13) Achieving 100% customers satisfaction

14) Creation of SOP, KEDB, and other technical documents/ training manual etc.

15) Good communication, presentation, and articulation skill

16) Result oriented person who should be able to work under pressure and strict timeline,

17) Knowledge of Change Management, Release Management and Incident Management, Problem management.

18) SLA Management

19) Vendor management

20) Project Planning & Execution

21) Team Leadership

22) VIP user and VIP client Support



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