Desktop Support Specialist
1 month ago
Job Role : Desktop Support
Experience Required: 4 to 6 Yrs
Location : Mumbai
JD:
1) Hands on working experience of End User Computing/Desktop Support (Windows & MAC ) SCCM, Basic Understanding of Windows Server Environment.
2) Good Understanding of ITSM process
3) Responsible for leading the technical team, and responsible for the quality of its technical deliverables per ITIL (incidents, SR, CR etc.)
4) Escalation for End user computing issues and complains received from business users.
5) Partner with internal and external stakeholders by having periodic reviews of overall end user computing service delivery.
6) Effort analysis, work allocation, resource planning and optimization.
7) Preparation of daily/weekly/monthly reports (internal and to client)
8) Work closely with the clients and business and IT team.
9) Making sure that team is adhering the policy and compliance.
11) Owns technical solutions to implement per business requirement.
12) Ensure team is available per roster
13) Achieving 100% customers satisfaction
14) Creation of SOP, KEDB, and other technical documents/ training manual etc.
15) Good communication, presentation, and articulation skill
16) Result oriented person who should be able to work under pressure and strict timeline,
17) Knowledge of Change Management, Release Management and Incident Management, Problem management.
18) SLA Management
19) Vendor management
20) Project Planning & Execution
21) Team Leadership
22) VIP user and VIP client Support
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