Advanced Technical Support Specialist

6 days ago


bangalore, India beBeeTechnical Full time

Technical Support RoleWe are seeking a highly skilled Technical Support Engineer to join our global support team. As a Technical Support Engineer, you will provide technical assistance to customers by answering incoming inquiries, managing escalations, and performing advanced troubleshooting at the application and operating system level.Your ResponsibilitiesRespond to customer-reported issues in accordance with established Service Level AgreementsTriage customer reported issues and respond via ticketing systems or remote sessionsPerform detailed analysis at the application and OS levels using your knowledge and relevant expertiseIdentify areas of fault and work with internal teams to implement fixesProvide timely feedback on product problems to inform developmentDocument actions to effectively communicate information internally and to customersLead root cause investigations and manage corrective measures



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