Advanced Technical Support Expert

22 hours ago

bangalore, India beBeeTechnical Full time

Job Role:As a seasoned technical specialist, you will collaborate with clients to resolve complex post-sales concerns. You will engage in technical discussions with cross-functional teams, providing expert assistance and support to customers.Key Responsibilities:Deliver technical support to clients and partnersProminent technical role who will handle escalated cases from the frontline and Tier 2 technical support teamsProvide configurations, troubleshooting, and best practices to customersManage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely mannerConduct root cause analysis for technical issuesDevelop and publish technical resources in the knowledge baseEvaluate technical documentation for training materials, marketing collateral, manuals, and guides

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