Technical Support Specialist

17 hours ago

bangalore, India beBeeTechnician Full time

Job Title: Technical Support SpecialistAbout the Role:The Technical Support Specialist will be responsible for resolving technical issues at client locations, ensuring customer satisfaction and generating service revenues.Key Responsibilities:Resolve technical issues at client locations with minimal escalationsGenerate service revenues through AMC, spare sales, and small salesCoordinate with customer care and update call status and acknowledgement from clientsUnderstand customer details from databases about systems installed and past service recordsDeliver services to clients according to quality standardsBill customers for services provided and spares usedEducate customers about various services offered and sell services when neededRole Context:The Technical Support Specialist will work at client locations to resolve various technical issues. The role requires technical expertise to explain complex problems to customers and provide solutions through comprehensive and non-comprehensive AMCs.Benefits:This role offers opportunities for career growth and development in a dynamic and challenging environment. As a Technical Support Specialist, you will have the chance to work with a skilled team of professionals who are committed to delivering exceptional customer service.

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