Senior Technical Support Specialist
13 hours ago
Job Title:Senior Technical Support SpecialistOverview of the Role:As a senior technical support specialist, you will work closely with valued customers to resolve complex post-sales concerns. You'll provide expert-level technical assistance via phone, email, and web, ensuring that our high-value customers receive enhanced response times.Key Responsibilities:Deliver comprehensive technical support services to customers through in-depth analysis, troubleshooting, and resolution of technical issues.Meet or exceed performance metrics for customer satisfaction, including first-call resolution rates, average handle time, and after-call work items.Work collaboratively with cross-functional teams, such as Engineering, Development, and Quality Assurance, to address and resolve complex technical problems.Develop, publish, and maintain technical documentation, including knowledge base articles, user manuals, and other supporting materials.Provide ongoing coaching and training to junior team members to ensure seamless knowledge transfer and consistency in service delivery.Requirements:Minimum 5 years of relevant experience in technical support or a related field.Extensive knowledge of TCP/IP protocols, routing, switching, and security technologies (OSPF, BGP, VLAN, IPSEC, SSL-VPN, NAT, GRE).Proven ability to analyze complex technical issues, identify root causes, and develop effective solutions.Advanced certifications in the field, such as CCIE/JNCIE/PCNSE, are highly desirable.
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Technical Support Specialist
17 hours ago
bangalore, India beBeeSupport Full timeTechnical Support Specialist OpportunityWe are seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will play a crucial role in providing high-quality technical support to customers worldwide through various channels.You will take ownership of customer issues and work diligently to resolve them in a timely...
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Senior Technical Support Specialist
18 hours ago
bangalore, India beBeeSupport Full timeJob OpportunityWe are dedicated to delivering exceptional support services to our clients. As a seasoned technical support specialist, your key responsibility is to provide around-the-clock assistance and troubleshooting expertise to clients.Main ResponsibilitiesOffer 24/7 technical support to clients via phone, email, and live chatAnalyze and resolve...
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Technical Support Specialist
2 weeks ago
bangalore, India phonon, automating outcomes Full timeTechnical Support Specialist Location: Vadodara (Head Office) Experience: Minimum 5 years Role Overview We are seeking a Technical Support Specialist who combines deep technical understanding with strong customer empathy. This individual will serve as the bridge between customers, product, and sales teams — ensuring smooth onboarding, quick resolution of...
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Technical Support Specialist
5 days ago
Bangalore, India Red Oak Technologies Full timeSince 1995, Red Oak Technologies has been a trusted partner in the tech industry, delivering innovative talent solutions that drive progress. We specialize in quickly acquiring and efficiently matching top-tier professional talent with clients in immediate need of highly skilled contract, permanent or project management based resources. Job Description As a...
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TIBCO Technical Support Specialist
3 weeks ago
Bangalore, India ACL Digital Full timeWe're Hiring: TIBCO Technical Support Specialist - Bangalore Position: TIBCO Technical Support Specialist Experience: 3+ Years Location: Bangalore (On-site) Interview Mode: Mandatory Face-to-Face Interview in Bangalore Company: ACL Digital Shift Timings : 3:30PM/4:30PM We are looking for a skilled and experienced TIBCO Technical Support Specialist to join...
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Technical Support Specialist
7 days ago
bangalore, India Red Oak Technologies Full timeSince 1995, Red Oak Technologies has been a trusted partner in the tech industry, delivering innovative talent solutions that drive progress. We specialize in quickly acquiring and efficiently matching top-tier professional talent with clients in immediate need of highly skilled contract, permanent or project management based resources.Job DescriptionAs a...
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Technical Support Specialist
1 week ago
bangalore, India Insight Global Full timeDirect Hire Location : Will be onsite in Mumbai 5x a week Salary : up to 14 LPA **Need immediate joiners with 30 day notice or less Job Profile Summary: The Technical Support Specialist is responsible for onsite and remote technical support to end-users, troubleshoot hardware and software issues, and ensure smooth IT operations within the organization. Job...
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Technical Support Specialist
6 days ago
bangalore, India Autodesk Full timeJob Requisition ID # 25WD87668Position OverviewWe are seeking a Technical Support Specialist – Civil 3D to deliver exceptional technical support and guidance to Autodesk customers. In this role, you will engage with users through various support channels—including web, chat, scheduled calls, and phone—to provide timely, effective solutions and...
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Technical Support Specialist
1 week ago
Bangalore, India Kinco Automation Full timeAbout the Company: Kinco is a leading supplier of robotics, industrial automation, and factory digitalization solutions in China. We take intelligent manufacturing as development direction, 1+N as industry layout, establishing deep links with industry-leading customers, providing innovative, high-quality, and economical automation and digital solutions,...
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Technical Support Specialist
2 weeks ago
Bangalore, India Kinco Automation Full timeAbout the Company: Kinco is a leading supplier of robotics, industrial automation, and factory digitalization solutions in China. We take intelligent manufacturing as development direction, 1+N as industry layout, establishing deep links with industry-leading customers, providing innovative, high-quality, and economical automation and digital solutions,...
