Technical Support Specialist

Job Requisition ID # 25WD87668Position OverviewWe are seeking a Technical Support Specialist – Civil 3D to deliver exceptional technical support and guidance to Autodesk customers. In this role, you will engage with users through various support channels—including web, chat, scheduled calls, and phone—to provide timely, effective solutions and troubleshooting assistance. Your strong analytical and communication skills will play a critical role in understanding, documenting, and resolving technical issues, all while ensuring a world-class customer experience. You'll also contribute to the team's shared knowledge and continuous improvement.As a member of the Customer Technical Success Team, you will take ownership of customer cases from initial logging through to resolution. This includes collaborating closely with product engineering, technical leads, and cross-functional teams to drive cases to closure and ensure customer satisfaction. This position reports to a Product Support Manager and requires sound judgment, independent decision-making, and effective caseload management to meet individual, team, and organizational goals. Shift Timing: EMEA, primarily 14:00 – 22:30; however, it may change as per business requirements (the candidate needs to be flexible for shifts). Work Location: Bangalore, India (the successful candidate will be expected to relocate to Bangalore).ResponsibilitiesRespond to support requests via multiple channels and adhere to documented processesPrioritize critical technical issues and monitor service level complianceDocument support interactions in a company-wide case management systemEscalate and consult unresolved issues with senior staff as requiredResearch, verify, and document product defectsManage multiple projects and technical requests simultaneously, ensuring timely solutions and effective prioritization based on urgency and impact.Actively manage a personal backlog of support requestsManage customer and partner expectations by providing timely updates on progressParticipate in product beta programs and product testing events organized by the product development teamsAssist in the fundamental development and maintenance of internal knowledge base quality via the Knowledge-Centered Support (KCS) methodologyInfluence and contribute to product management and development to ensure successful improvementsMinimum QualificationsBachelor's degree or equivalent experience in Civil, Architecture, Mechanical, or a related fieldCompetent knowledge in Civil 3D with 5 or more years of overall experienceKnowledge and work experience in ReCap, Infraworks, and Vehicle Tracking is an added advantageProficiency or familiarity with Construction and BIM industry needs and workflowsProficiency in the English language is a must (written and verbal)Able to manage several projects and technical requests simultaneously, setting the right prioritiesStrong troubleshooting and analytical skillsPreferred QualificationsAdditional knowledge of Autodesk BIM 360 cloud solutions (Collaboration for Civil), Dynamo, Forge, Generative designKnowledge of Autodesk products such as AutoCAD, Navisworks, Recap, Structural Bridge Design is a plusDemonstrated ability to build and maintain strong relationships with partners and customersExcellent verbal and written communication skills; ability to convey complex technical details coherently to a live or virtual audienceTeam player who enjoys supporting and interacting with other members of a shared responsibilityThe Ideal CandidateAdaptable: Embrace uncertainty and adapt to changing circumstances quickly. See opportunities where others see failure. Committed to continuous learning and growthInclusive: Work collaboratively with people diverse in background, culture, and ways of living. Actively seek differing perspectives to create powerful outcomes. Own individual biases and challenge them dailyAccountable: Do what you say and say what you do. Take responsibility for good and bad results. Inform others of decisions and plans that affect themDemonstrate Integrity: Be transparent and honest. Hold each other accountable to the highest ethical standards. Go beyond what is required to do what is best for customers, employees, and partnersSmart: Minimize complexity and strive for simplicity. Prioritize and apply targeted effort to the work that matters most. Be aware of the impact of your words and actions on othersHumble: Show confidence, not arrogance; pride, not hubris. Share credit and shoulder responsibility#LI-SA1Learn MoreAbout AutodeskWelcome to Autodesk Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.We take great pride in our culture here at Autodesk – it's at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.When you're an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join usSalary transparency Salary is one part of Autodesk's competitive compensation package. Offers are based on the candidate's experience and geographic location. 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