Technical Support Specialist
3 weeks ago
About the Company: Kinco is a leading supplier of robotics, industrial automation, and factory digitalization solutions in China. We take intelligent manufacturing as development direction, 1+N as industry layout, establishing deep links with industry-leading customers, providing innovative, high-quality, and economical automation and digital solutions, making Chinese products high-quality alternatives. Founded in 1996 and listed on the STAR Market of the Shanghai Stock Exchange in 2020 (Stock Name: Kinco, Stock Code: 688160). Visit en.kinco.cn for more. About the Job: We are looking for a skilled and motivated Technical Support Specialist at Bangalore, India to provide expert assistance for our robotics and industrial automation solutions. In this role, you will support customers in configuring, operating, and troubleshooting automation components such as AC & DC Servos, PLCs, HMIs, and other robotics solutions. Your ability to solve complex technical problems and communicate clearly will be critical in ensuring customer satisfaction and system reliability. Key Responsibilities: - Provide front-line technical support (Pre-sales and after sales) to company’s agent and OEM customers for industrial automation and robotics systems - Troubleshoot issues related to PLC programming, motion control, HMI configuration, servo drives, and robotic integration for the customers - Assist customers with product setup, system commissioning, and firmware/software updates - Deliver remote diagnostics and support using industry-standard tools - Document technical issues, solutions, and support procedures in a knowledge base - Work closely with engineering, product, and R&D teams to resolve escalated cases and feedback issues - Support training and onboarding for customers, distributors, and internal teams on robotics and automation products - Participate in testing new hardware/software releases to ensure product quality and reliability - Other work assigned by leaders Required Qualifications: - Bachelor’s degree or above in the field of Electrical Automation Engineering and related education - 5+ years of experience in technical support, trouble-shooting, and field service - strong knowledge of industrial automation systems: PLCs, HMIs, servo drives, and motion controllers - Familiarity with communication protocols like Modbus, EtherCAT, CANopen, Profinet and Ethernet/IP and programming tools like Kinco Builder, DTools Pro, Codesys and systems like digital/smart factory, IoT - Ability to read and troubleshoot electrical schematics and PLC logic programs - Excellent analytical thinking and communication skills - Fluent in English, Hindi; additional language skills (e.g., Mandarin) are a plus - Should have rich experience in Robot industry solution, added advantage - Experience supporting or working with robotics arms, robots, or AGV/AMR/Shuttle systems considered added advantage - Available to travel as per requirement across India
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