Support Operations Specialist

1 week ago

Malappuram, India beBeeCoordinator Full time

Program Coordinator Job DescriptionThe Program Coordinator is a key member of the Learning/Service Delivery team, responsible for ensuring the smooth operation of programs and providing support to learners. This role requires excellent communication skills, adaptability, and a customer-focused approach.Learner Support: Serve as the primary point of contact for learners, addressing inquiries, guiding them through the program journey, and resolving issues to ensure a positive experience.Stakeholder Collaboration: Work closely with internal teams (course designers, tech support, instructors, course SPOCs) to manage program timelines, ensure deliverable alignment, and identify areas for process improvement.Process Improvement: Identify opportunities to streamline program delivery, enhance learner satisfaction, and implement best practices for efficiency.Quality Control: Ensure that all learning communications adhere to quality standards and branding guidelines.Required Skills and Qualifications:Bachelor's degree in a relevant field or equivalent qualification.Excellent Communication: Strong written and verbal English communication skills are essential.Adaptability to Business Needs: Ability to respond to tickets, chats, and out-calling as per business requirements.Customer-Focused: Demonstrated experience in a customer support role with the ability to resolve learner inquiries professionally and effectively.Tech-Savvy: Ability to quickly adapt to new software platforms and tools.Detail-Oriented: High attention to detail in written communication and problem-solving.Team Player: Collaborative mindset with a willingness to work across teams to provide exceptional learner support.Experience in EdTech or a related field: Prior experience with online education, services delivery, or familiarity with digital learning tools.Why Join Us?At Emeritus, you'll have the opportunity to make a real impact by helping professionals worldwide achieve their learning goals. We offer a collaborative, inclusive work environment, opportunities for professional growth, and the chance to work with leading global educational institutions.

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