Operations Team Lead

7 days ago

amravati, India beBeeOperation Full time

Operations Team LeadWe are seeking a highly motivated and detail-oriented Operations Team Lead to manage the day-to-day operations of our facilities. This role will be responsible for ensuring efficiency, quality, and alignment with our strategic goals.Main Responsibilities:Guide and train team members on the use of our digitized platform to communicate benefits and convenience of the APP.Drive adoption process by assisting in downloading and using the App, providing training, and supporting those without the App to order and pay through various payment wallets.Daily engagement with food partners to update menu items, coordinate with tech team to reflect changes on the App, and ensure timely push notifications and banner displays.Conduct Cafe LENS and hygiene checklists, perform hourly governance checks on LENS, address issues while reporting incidents, accidents, and near misses to the reporting manager.Foster a positive work culture and ensure timely high-quality service. Gather feedback from employees and clients at cafeterias regularly.Ensure compliance with company and statutory requirements for displays, counters, and service areas. Oversee cafeteria counters to ensure adherence to laid-out Operating Standard Procedures (OSPs).Inspect work areas during and after use, ensuring proper waste disposal. Maintain Health, Safety, and Environment (HSE) records, reporting any variances.Ensure equipment operates according to Equipment Safety Work Procedures (ESWP) and report any downtime to relevant departments.Requirements:Possess strong communication skills in both English and local language, ensuring a positive experience for all with a positive attitude.Tech-savvy with basic computer knowledge, a passionate learner, and characterized by honesty and integrity.A team player with ability to lead and manage food partner employees, demonstrating self-motivation to take initiatives.A graduate with preference for holding minimum craft course certification in Hospitality.Requires minimum 2 years of relevant experience.About Us:We're not just in the business of B2B food services. We're in the business of 'Capturing Hearts.' Our mission is to transform ordinary corporate cafeterias into places of pure delight where individuals can freely express themselves, find inspiration, and share happiness.

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