Customer Support Team Lead

3 days ago

Moradabad, India RTLS Alliance Full time
Why Join RTLS Alliance?

RTLS Alliance isn’t just another platform—it’s a movement to elevate the RTLS industry and connect the global ecosystem behind it.

As an early team member, you’ll be joining at a pivotal moment:

  • Help define the service experience from the ground up
  • Become part of the founding operations team
  • Build relationships with leaders across industrial tech, digital twins, and location intelligence
  • Gain high visibility, trust, and ownership in a role that touches nearly every part of the organization
  • Launch or level-up your career by taking on real responsibility in a mission-driven, global initiative

This is a high-impact role for someone who wants to do meaningful work—and help others do the same.


Role Overview

We are seeking a Customer Support Team Lead to manage and scale our global member support function. You’ll ensure our diverse member base—ranging from startups to industry leaders—receives responsive, professional, and high-quality support as they engage with the Alliance.

You’ll lead frontline service operations, improve internal workflows, and help shape the support experience as we grow from early-stage to global scale.


Key Responsibilities
  • Manage day-to-day support operations: inquiry triage, onboarding, and platform troubleshooting
  • Lead and mentor support staff and freelancers as the team expands
  • Maintain support SLAs and quality standards across all member interactions
  • Serve as point of escalation for complex or high-priority member issues
  • Own and improve internal documentation, FAQs, and onboarding resources
  • Track and report KPIs (response time, resolution rate, satisfaction scores) to leadership
  • Coordinate closely with platform, directory, and community teams to ensure smooth user journeys


Qualifications
  • 4+ years in customer support or member services, with 1–2 years in a leadership role
  • Strong written and verbal communication skills with a clear and professional tone
  • Experience with tools like HubSpot Service, Intercom, Zendesk, or similar platforms
  • Comfortable working in fast-paced, digital-first environments
  • Experience supporting professional or technical communities is a plus
  • Bonus: familiarity with RTLS, IoT, or B2B SaaS platforms

  • Customer Support Representative

    1 week ago

    Moradabad, India Aigentity Full time

    Are you a customer-focused professional with excellent communication skills? We’re looking for a Customer Support Representative to join our team and provide exceptional service to our clients. If you’re passionate about helping others and solving problems, we want to hear from you!What You’ll DoRespond to customer inquiries via email, chat, and...

  • Sales Team Lead

    2 weeks ago

    Lucknow, Delhi, Moradabad, India beBeeLeadership Full time US$ 60,000 - US$ 1,20,000

    Key Responsibilities:Lead a team of insurance professionals to drive sales growth and achieve monthly targets.Foster a culture of ongoing support, motivation, and performance improvement for the sales force.Evaluate local market trends and opportunities to develop effective strategies for lead generation.Nurture strong relationships with clients and advisors...

  • Customer Support Specialist

    1 week ago

    Moradabad, India Altisource Full time

    Altisource logoPost-Close AnalystEmployees can work remotelyFull-timeSalary - 3.5lpa + 6k NSA+ incentives( 10- 15k)Willing to work in night shiftsJob Description Review and update construction documents in the system to ensure completeness and accuracy.Maintain and update construction budget details while placing inspection orders with field...

  • Sales Executive/customer Service-fmcg

    8 hours ago

    Moradabad, India PepsiCo - Varun Beverages Ltd Full time

    Job Title / Designation : Customer Executive/ Sr. Customer Executive Department : Sales Functional Reporting to : Area Sales Manager Location : Multiple KPIs for the position of Customer Executive / Sr. Customer Executive are: ? Volume ? Market Share ? Outlet Addition in the territory ? EDGE Score ? Distributor Handling KRAs for the position of...

  • Dentist - Non Clinical

    2 days ago

    Moradabad, India Dentalkart Full time

    Location: Chhatarpur, DelhiDepartment: Inside SalesCompany: DentalKartAbout Us: DentalKart is India’s leading dental products marketplace, revolutionizing the dental industry with tech-driven supply solutions. We’re on a mission to empower dentists across the country by providing quality products, seamless services, and expert clinical support.Role...

  • B2B Sales Specialist

    5 days ago

    Moradabad, India CreatoRain Full time

    Company DescriptionCreatoRain is a marketing B2B SaaS startup based in Atlanta, it leverages artificial intelligence to match e-commerce brands with the most relevant influencers to enhance their marketing effectiveness. Our platform automates influencer discovery to optimize business campaigns seeking innovative, data-driven growth. Utilizing advanced AI,...

  • Salesforce DevOps Consultant

    3 days ago

    Moradabad, India Gravity Infosolutions, Inc. Full time

    Role: Salesforce Senior Technical Consultant DevOps - ContractType: ContractMode: RemoteExp: 6+ YearsSr. Technical Consultant DevOpsSenior Technical Consultant - DevOps is expected to be hands-on expert in Salesforce DevOpsand CI/CD implementation. This role will lead DevOps delivery for small to medium-sizedSalesforce projects and support Technical...

  • Technical Consultant

    5 days ago

    Moradabad, India HighRadius Full time

    Job Summary: The incumbent in this role is responsible for technical and test environment support for multiple account implementation Highradius and Partner projects for O2C products. Responsibilities: Responsible for technical support of the product Implementation for various clients Own the Tickets resolution by debugging the issue and provide...

  • Field Executive

    2 weeks ago

    Moradabad, India Biosun Agri Crop Science Pvt. Ltd Full time

    A Sales Officer in the agriculture sector is responsible for identifying and developing new business opportunities, as well as maintaining and growing existing relationships with customers. They may work for a variety of companies, including agricultural equipment manufacturers, fertilizer and pesticide suppliers, and seed and seedling providers. Some...

  • Senior LogicMonitor Developer

    1 week ago

    Moradabad, India iVedha Inc. Full time

    Job Title: Senior LogicMonitor DeveloperJob Summary:iVedha’s Platform Engineering Practice is looking for a Senior LogicMonitor Developer with deep expertise in API-based integration and automation. In this role, you will lead the design and implementation of monitoring solutions across hybrid environments, working closely with platform and operations...