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Strategic Enterprise Partnerships Manager
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Key Account Manager Job DescriptionThis role is responsible for managing high-value enterprise customer relationships, maximizing account value, and positioning the company as a long-term transformation partner.Key Responsibilities:Act as primary point of contact for key enterprise accounts across various sectors.Build strong, trust-based relationships with decision-makers and influencers at multiple levels.Conduct regular check-ins, QBRs, and strategic reviews to align on goals, outcomes, and roadmap.Develop account plans with clear revenue, retention, and expansion objectives.Identify and close upsell/cross-sell opportunities across product suite.Own renewals and commercial discussions in collaboration with leadership and finance.Deeply understand client use cases, processes, and KPIs to position solutions effectively.Coordinate with product, solutioning, and delivery teams to design and execute successful implementations and pilots.Drive user adoption and value realization by ensuring the right training, enablement, and success metrics are in place.Represent the voice of the customer internally and ensure timely resolution of issues or escalations.Collaborate with product teams to share feedback, feature requests, and insights from key accounts.Work closely with marketing and sales to develop case studies, references, and advocacy from satisfied customers.Maintain accurate records of account activities, opportunities, and forecasts in CRM.Track and report on key account health indicators, including usage, satisfaction, and risk signals.Required Skills and QualificationsThe ideal candidate should have 4+ years of experience in key account management, enterprise sales, or customer success, preferably in B2B tech or SaaS.Proven track record of managing and growing strategic accounts with complex deal cycles.Strong consultative selling skills and experience engaging senior stakeholders (CXO, business heads, IT leaders).Comfortable discussing data, workflows, and business outcomes in domains like BFSI, insurance, logistics, or operations.Experience working with CRM tools (e.g., HubSpot, Salesforce, Zoho) and basic reporting in Excel/Google Sheets.Excellent communication, negotiation, and stakeholder management skills.BenefitsWe offer a competitive compensation package and opportunities for professional growth and development.Our Ideal CandidateWe are looking for a candidate who thinks like a strategic partner to customers, not just an account manager. They should be proactive about identifying value, expansion opportunities, and risk in their accounts, and able to translate AI capabilities into business outcomes and ROI for different stakeholders.Keywords: BusinessOutcomes
