Reservation Guest Experience Specialist

2 weeks ago

india beBeeCommunication Full time

We are seeking a skilled Guest Experience Coordinator to support a US-based short-term vacation rental company. This remote role in India requires excellent communication skills and a commitment to delivering outstanding guest experiences.The ideal candidate will have a proactive approach, exceptional customer focus, and the ability to confidently engage with US guests.Key Responsibilities:Process refund requests and resolve billing discrepancies in accordance with company policies.Handle guest inquiries, concerns, complaints, and disputes with empathy and professionalism.Provide recommendations for local attractions and experiences to enhance guest satisfaction.Identify opportunities to improve reservation processes and guest experience.Ensure full compliance with company policies and procedures.Key Competencies:Fluent spoken English with clear voice and strong communication skills.Experience using reservation software and PMS tools.Excellent organizational and multitasking abilities.Proactive problem-solving mindset.Requirements:1 year of customer service experience, preferably serving US clients.Proficiency in Microsoft Office (Word, Excel, Outlook).This is an excellent opportunity for those who possess excellent communication skills, a passion for hospitality, and the ability to deliver a smooth guest experience.

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