Reservations Supervisor

Travel is a journey. We help make it a joy.

Starting with a warm, inviting welcome for all guests, whether traveling on business or for fun, enjoying a quick night, or relaxing for the week. We thrive on making our guests stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty. We should know, we've been on our journey since 1952. So, if you can help us spread the joy of travel to all, we'd love to give you a warm welcome to the Holiday Inn family. to all, we'd love to give you a warm welcome to the Holiday Inn family.

Job Overview : 

To supervise the operations of the Reservations Department during shift by assisting to co-ordinate operational plans to meet Hotel sales targets.

At Holiday Inn we want people who are friendly, welcoming and full of life; people who are always finding ways to make every guest's experience an enjoyable one. 

Duties and Responsibilities :

• Sell the InterContinental Hotels Group products and services using up-selling and suggestive selling techniques.
• Promote the Hotel's products and services.
• Maintain a high level of product and service knowledge about all Hotels in your region.
• Develop and maintain a regular pattern of sales calls.
• Prepare and execute action plans which increase reservation sales and associated business.
• Record and process reservations made by phone/fax/email
• Accept wait list reservations.
• Process amendments to reservations such as extensions, early departures, etc.
• Manage "no show" reservations by investigation and recording of same .
• Record special billing arrangements for groups and conventions.
• Liaise with Front Office Manager or Finance Manager for all reservations requiring credit approval.
• Maintain knowledge of special rates/ offers/ promotions.
• Monitor reservation levels and inform Managers of current and future occupancy rates.
• Prepare reservation sales reports.
• Works with superior on manpower planning and management needs.

Qualifications & Requirements : 

Bachelor's degree / higher education qualification / equivalent.

1 year related experience or one year reservations/front office experience or an equivalent combination of education and experience.

How do I deliver this ?

We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It's what connects every colleague in all IHG hotels.

Each IHG hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.

• True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests 
• True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay
• True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs
• True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner

There's so much more to the job than we can capture here. It's simply about creating great experiences, doing the right thing and understanding people.

What we offer : 

We'll reward all your hard work with a great work environment and benefits – including but not limited to F&B Discount, IHG Employee Rate, Hotel Uniform, Meal at Employee Restaurant, excellent development, and advancement opportunities across the globe.

Join us and you'll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit  to find out more about us.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.