Reservation Supervisor

3 weeks ago

Gurugram Gurugram India IHG Hotels & Resorts Full time

Job Description Operational Responsibilities: Supervise the reservations team to ensure smooth and efficient daily operations. Manage room bookings, modifications, and cancellations via phone, email, and online channels in accordance with hotel standards. Ensure reservation details are accurately recorded and maintained in the Property Management System (PMS). Coordinate with Front Office and Housekeeping to ensure room allocation and special requests are fulfilled. Prepare and review daily, weekly, and monthly reservation and occupancy reports. Revenue & Sales Responsibilities: Support the Revenue Manager in implementing pricing, yield, and inventory management strategies. Monitor daily pickup, availability, and rate changes, ensuring compliance with the hotel's revenue management policies. Ensure rate parity across all distribution channels and report any discrepancies. Promote upselling and cross-selling opportunities to increase revenue. Assist in preparing demand forecasts and analyzing market trends. Customer Service Responsibilities: Provide excellent service to guests, travel agents, and corporate clients in all reservation interactions. Resolve guest complaints or booking issues promptly and professionally. Ensure all communications reflect the hotel's brand standards and tone. Supervisory & Administrative Responsibilities: Train, coach, and develop the reservations team to achieve performance and service excellence. Schedule staff shifts and ensure adequate departmental coverage. Conduct performance evaluations and provide feedback to enhance efficiency. Maintain confidentiality of guest data and hotel information. Qualifications & Skills: Diploma or degree in Hospitality Management, Business Administration, or a related field. Minimum 23 years of hotel reservations experience, with at least 1 year in a supervisory role. Strong knowledge of PMS systems (Opera, Fidelio, etc.) and CRS/OTA management. Good understanding of revenue management principles and market segmentation. Excellent communication, leadership, and organizational skills. Analytical mindset with strong attention to detail. Fluency in English (additional languages an advantage). Don't quite meet every single requirement, but still believe you'd be a great fit for the job We'll never know unless you hit the Apply button. Start your journey with us today.

  • Reservation Executive

    7 days ago

    Gurugram, Haryana, India Marriott International, Inc Full time

    **Additional Information** **Job Number**25092375 **Job Category**Reservations **Location**The Westin Gurgaon New Delhi, Number 1, MG Road, Gurgaon, Haryana, India, 122002 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Oversee accuracy of room blocks, reservations, and group market codes. Communicate company values and/or...

  • Executive-reservations

    1 week ago

    Gurugram, Haryana, India Marriott International, Inc Full time

    **Additional Information** **Job Number**24213800 **Job Category**Reservations **Location**Le Meridien Gurgaon Delhi NCR, Sector 26, M.G. Road, Gurgaon, Haryana, India, 122002 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Oversee accuracy of room blocks, reservations, and group market codes. Communicate company values...

  • Reservation Supervisor

    3 weeks ago

    India IHG Hotels & Resorts Full time

    Job Category Hotel-Reservations Operational Responsibilities Supervise the reservations team to ensure smooth and efficient daily operations Manage room bookings modifications and cancellations via phone email and online channels in accordance with hotel standards Ensure reservation details are accurately recorded and maintained in the Property Management...

  • Reservations Supervisor

    2 weeks ago

    India IHG Full time ₹ 2,00,000 - ₹ 8,00,000 per year

    DescriptionTravel is a journey. We help make it a joy.Starting with a warm, inviting welcome for all guests, whether traveling on business or for fun, enjoying a quick night, or relaxing for the week. We thrive on making our guests stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty. We should know,...

  • Reservation Associate-sales

    7 days ago

    Gurugram, Haryana, India Marriott International, Inc Full time

    **Job Number** 24043725 **Job Category** Reservations **Location** CEC Gurgaon, 5th Floor Vatika Atrium, Gurugram, Haryana, India VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Follow all company policies and procedures; ensure personal appearance are clean and professional; maintain...

  • Senior Reservation Sales Associate For a luxury hotel process

    3 days ago

    Delhi, Gurugram, NCR, India Praxis Services Full time ₹ 3,00,000 - ₹ 6,00,000 per year

    ABOUT PRAXIS SERVICESJoin the Leader and Domain Expert in Hotel Reservations & Revenue Management South Asia.Become a future ready Hotelier without being at the HotelPraxis is a leading Business Process Management company that specialises in Hotel Reservation Sales for over 300 mid- scale to luxury hotels in India and outside India. It is also a domain...

  • Reservations Executive

    4 weeks ago

    Bengaluru, India Sheraton Hotels & Resorts Full time

    Job Description Additional Information Job Number25173542 Job CategoryReservations LocationSheraton Grand Bangalore Hotel at Brigade Gateway, 26/1 Dr. Rajkumar Road, Bengaluru, Karnataka, India, 560055VIEW ON MAP ScheduleFull Time Located RemotelyN Position Type Non-Management Position Summary Oversee accuracy of room blocks, reservations, and group market...

  • Guest Relation Supervisor

    3 weeks ago

    Gurugram, Gurugram, India IHG Hotels & Resorts Full time

    Job Description Guest Experience & Service Supervise and guide the guest relations team to deliver outstanding hospitality and personalized service. Ensure smooth check-in and check-out procedures, greeting VIP and repeat guests personally. Handle guest complaints or requests promptly and professionally, ensuring issues are resolved to the guest's...

  • Front Office Supervisor

    4 weeks ago

    Bengaluru, India Gokulam Grand Hotel & Spa Bangalore Full time

    Job Description Company Description Gokulam Grand Hotel and Spa Bangalore is ideally situated 45 minutes away from the International airport and 20 minutes from the city center. The hotel features nine meeting rooms and an outdoor venue capable of hosting events for up to 600 guests. With 182 rooms, an all-day dining restaurant called My Place, and the...

  • Reservations Supervisor | Holiday Inn New Delhi Aerocity

    1 week ago

    India IHG Hotels & Resorts Full time

    Job Category Hotel-Reservations Travel is a journey We help make it a joy Starting with a warm inviting welcome for all guests whether traveling on business or for fun enjoying a quick night or relaxing for the week We thrive on making our guests stays brighter helping them create memories that will last a lifetime Irresistible smiles are our specialty We...