Reservation Supervisor
15 hours ago
Job Description Operational Responsibilities: Supervise the reservations team to ensure smooth and efficient daily operations. Manage room bookings, modifications, and cancellations via phone, email, and online channels in accordance with hotel standards. Ensure reservation details are accurately recorded and maintained in the Property Management System (PMS). Coordinate with Front Office and Housekeeping to ensure room allocation and special requests are fulfilled. Prepare and review daily, weekly, and monthly reservation and occupancy reports. Revenue & Sales Responsibilities: Support the Revenue Manager in implementing pricing, yield, and inventory management strategies. Monitor daily pickup, availability, and rate changes, ensuring compliance with the hotel's revenue management policies. Ensure rate parity across all distribution channels and report any discrepancies. Promote upselling and cross-selling opportunities to increase revenue. Assist in preparing demand forecasts and analyzing market trends. Customer Service Responsibilities: Provide excellent service to guests, travel agents, and corporate clients in all reservation interactions. Resolve guest complaints or booking issues promptly and professionally. Ensure all communications reflect the hotel's brand standards and tone. Supervisory & Administrative Responsibilities: Train, coach, and develop the reservations team to achieve performance and service excellence. Schedule staff shifts and ensure adequate departmental coverage. Conduct performance evaluations and provide feedback to enhance efficiency. Maintain confidentiality of guest data and hotel information. Qualifications & Skills: Diploma or degree in Hospitality Management, Business Administration, or a related field. Minimum 23 years of hotel reservations experience, with at least 1 year in a supervisory role. Strong knowledge of PMS systems (Opera, Fidelio, etc.) and CRS/OTA management. Good understanding of revenue management principles and market segmentation. Excellent communication, leadership, and organizational skills. Analytical mindset with strong attention to detail. Fluency in English (additional languages an advantage). Don't quite meet every single requirement, but still believe you'd be a great fit for the job We'll never know unless you hit the Apply button. Start your journey with us today.
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Reservation Supervisor
2 days ago
Gurugram, Haryana, India Holiday Inn Full time**Operational Responsibilities**: Supervise the reservations team to ensure smooth and efficient daily operations. Ensure reservation details are accurately recorded and maintained in the Property Management System (PMS). Coordinate with Front Office and Housekeeping to ensure room allocation and special requests are fulfilled. Prepare and review daily,...
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Reservation Associate
4 days ago
Gurugram, Haryana, India Marriott International, Inc Full time**Job Number** 24016035 **Job Category** Reservations **Location** The Westin Sohna Resort & Spa, Vatika Complex, Sohna-Gurgaon, Haryana, India VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all reservation requests, changes, and cancellations received by phone, fax, or mail....
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Reservation Executive
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Gurugram, Haryana, India Marriott International, Inc Full time**Additional Information** **Job Number**25092375 **Job Category**Reservations **Location**The Westin Gurgaon New Delhi, Number 1, MG Road, Gurgaon, Haryana, India, 122002 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Oversee accuracy of room blocks, reservations, and group market codes. Communicate company values and/or...
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Reservation Associate
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Gurugram, Haryana, India Marriott International, Inc Full time**Job Number** 24087393 **Job Category** Reservations **Location** Courtyard Gurugram Downtown, Plot no - 27 B, Sector Road, Gurugram Haryana, Haryana, India VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all reservation requests, changes, and cancellations received by phone,...
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Reservation Associate
5 days ago
Gurugram, Haryana, India Marriott International, Inc Full time**Additional Information** **Job Number**24218383 **Job Category**Reservations **Location**Courtyard Gurugram Downtown, Plot no - 27 B, Sector Road, Gurugram Haryana, Haryana, India, 122 002 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Process all reservation requests, changes, and cancellations received by phone, fax,...
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Executive-reservations
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Gurugram, Haryana, India Marriott International, Inc Full time**Additional Information** **Job Number**24213800 **Job Category**Reservations **Location**Le Meridien Gurgaon Delhi NCR, Sector 26, M.G. Road, Gurgaon, Haryana, India, 122002 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Oversee accuracy of room blocks, reservations, and group market codes. Communicate company values...
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Reservation Supervisor
16 hours ago
India IHG Hotels & Resorts Full timeJob Category Hotel-Reservations Operational Responsibilities Supervise the reservations team to ensure smooth and efficient daily operations Manage room bookings modifications and cancellations via phone email and online channels in accordance with hotel standards Ensure reservation details are accurately recorded and maintained in the Property Management...
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Reservation Associate-sales
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Gurugram, Haryana, India Marriott International, Inc Full time**Job Number** 24043725 **Job Category** Reservations **Location** CEC Gurgaon, 5th Floor Vatika Atrium, Gurugram, Haryana, India VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Follow all company policies and procedures; ensure personal appearance are clean and professional; maintain...
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Delhi, Gurugram, NCR, India Praxis Services Full time ₹ 9,00,000 - ₹ 12,00,000 per yearABOUT PRAXIS SERVICESJoin the Leader and Domain Expert in Hotel Reservations & Revenue Management South Asia.Become a future ready Hotelier without being at the HotelPraxis is a leading Business Process Management company that specialises in Hotel Reservation Sales for over 300 mid- scale to luxury hotels in India and outside India. It is also a domain...
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Reservations Executive
4 days ago
Bengaluru, India Sheraton Hotels & Resorts Full timeJob Description Additional Information Job Number25173542 Job CategoryReservations LocationSheraton Grand Bangalore Hotel at Brigade Gateway, 26/1 Dr. Rajkumar Road, Bengaluru, Karnataka, India, 560055VIEW ON MAP ScheduleFull Time Located RemotelyN Position Type Non-Management Position Summary Oversee accuracy of room blocks, reservations, and group market...
