Reservation Supervisor

3 weeks ago

India IHG Hotels & Resorts Full time

Job Category Hotel-Reservations Operational Responsibilities Supervise the reservations team to ensure smooth and efficient daily operations Manage room bookings modifications and cancellations via phone email and online channels in accordance with hotel standards Ensure reservation details are accurately recorded and maintained in the Property Management System PMS Coordinate with Front Office and Housekeeping to ensure room allocation and special requests are fulfilled Prepare and review daily weekly and monthly reservation and occupancy reports Revenue Sales Responsibilities Support the Revenue Manager in implementing pricing yield and inventory management strategies Monitor daily pickup availability and rate changes ensuring compliance with the hotel s revenue management policies Ensure rate parity across all distribution channels and report any discrepancies Promote upselling and cross-selling opportunities to increase revenue Assist in preparing demand forecasts and analyzing market trends Customer Service Responsibilities Provide excellent service to guests travel agents and corporate clients in all reservation interactions Resolve guest complaints or booking issues promptly and professionally Ensure all communications reflect the hotel s brand standards and tone Supervisory Administrative Responsibilities Train coach and develop the reservations team to achieve performance and service excellence Schedule staff shifts and ensure adequate departmental coverage Conduct performance evaluations and provide feedback to enhance efficiency Maintain confidentiality of guest data and hotel information Qualifications Skills Diploma or degree in Hospitality Management Business Administration or a related field Minimum 2-3 years of hotel reservations experience with at least 1 year in a supervisory role Strong knowledge of PMS systems Opera Fidelio etc and CRS OTA management Good understanding of revenue management principles and market segmentation Excellent communication leadership and organizational skills Analytical mindset with strong attention to detail Fluency in English additional languages an advantage

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