Reservations Associate

1 day ago

India IHG Hotels & Resorts Full time

Job Category Hotel-Reservations Your day to day job Sell the InterContinental Hotels Group products and services using up-selling and suggestive selling techniques Promote the Hotel s and IHG s generally products and services Maintain a high level of product and service knowledge about all ICHG Hotels in your region Develop and maintain a regular pattern of sales calls Prepare and execute action plans which increase reservation sales and associated business Record and process reservations made by phone fax email Accept wait list reservations Process amendments to reservations such as extensions early departures etc Manage no show reservations by investigation and recording of same Record special billing arrangements for groups and conventions Liaise with Front Office Manager or Finance Manager for all reservations requiring credit approval Maintain knowledge of special rates offers promotions Monitor reservation levels and inform Managers of current and future occupancy rates Prepare reports as requested eg to travel agents business houses etc Prepare reservation sales reports Works with superior on manpower planning and management needs Works with superior in the preparation and management of the Department s budget Maintains suitable record to process telephone calls in the billing system and to maintain record of the room status up to the Brand minimum standards Maintains user documentation PABX system reports telephone list and numbering plan leases agreement on rental lines maintenance contract and local licenses Performs PABX data-base programming and regular service change to control class of service on all telephone sets in the hotel To attend Telecommunication seminar product knowledge presentation organized by the external bodies Performs related duties and special projects as assigned What we need from you Demonstrated ability to interact with customers employees and third parties that reflects highly on the hotel the brand and the Company Problem solving reasoning motivating organizational and training abilities Good writing skills Diploma or Vocational Certificate in Hotel Management Business Administration or related field At least 1 year related experience in reservations front office experience is preferred or an equivalent combination of education and experience About Us At IHG we ve made a promise As one of the world s leading hotel groups we re here to deliver True Hospitality for Good Making our guests and colleagues feel welcome cared for recognised and respected - wherever they are in the world Want to be part of the journey About the Team Travel is a journey We help make it a joy Starting with a warm inviting welcome for all guests whether travelling on business or for fun enjoying a one night stay or relaxing for a week At Holiday Inn we thrive on making our guests stays brighter helping them create memories that will last a lifetime Irresistible smiles are our specialty We should know we ve been on our journey since 1952 So if you can help our guests enjoy the brighter side of travel we d love to give you a warm welcome to the Holiday Inn family

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