Reservations Associate

1 hour ago

Gurugram Haryana India, IN THRS - Travel & Hospitality Representation Services Full time

Reservation Host/Reservation Associate


Location: Gurgaon

Reporting to: Reservations Manager/Commercial Director

Experience: 3+

Employment Type: Full-time, Permanent


About the Role

We are looking for a dynamic Reservations Host/Reservations Associate to join our team at THRS, the incumbent will be dedicated to handling reservations for a “luxury hospitality brand”. As the first point of contact for travel partners, you will manage reservations with accuracy and professionalism while ensuring a seamless booking experience.


Key Responsibilities

· Handle reservations efficiently across phone, email, and online platforms.

· Strong knowledge of the Oracle OPERA Property Management System is essential for managing reservations and guest data. Familiarity with other PMS/CRS tools and channel.

· Assisting with inquiries about prices, itineraries, and policies, and resolving travel-related issues.

· Provide accurate information on availability, rates, and booking policies.

· Maintain updated knowledge of hotel inventory, room categories, and promotions.

· Maximize room sales and revenue for the hotel with up-selling as highest priority.

· Coordinate with hotel and travel partners to confirm bookings and resolve discrepancies.

· Keep detailed and accurate reservation records in the system.

· Prepare daily, weekly, and monthly booking reports for management.

· Address client complaints or booking challenges with a solution-oriented mindset.

· Support the sales team with client follow-ups and information sharing.

· Uphold the brand’s standards of service and professionalism at all times.

Qualifications & Skills

· Minimum 3 year of experience in reservations

· Proficiency in Opera PMS (mandatory) and other reservation systems.

· Willingness to travel to Bhutan.

· Strong MS Office skills.

· Excellent verbal and written communication.

· Strong organizational and multitasking abilities.

· Customer-centric with problem-solving skills. Team player with a proactive, positive approach.

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