Reservations Associate

7 hours ago

Gurugram, India THRS - Travel & Hospitality Representation Services Full time

Reservation Host/Reservation AssociateLocation: GurgaonReporting to: Reservations Manager/Commercial DirectorExperience: 3+Employment Type: Full-time, PermanentAbout the RoleWe are looking for a dynamic Reservations Host/Reservations Associate to join our team at THRS, the incumbent will be dedicated to handling reservations for a “luxury hospitality brand”. As the first point of contact for travel partners, you will manage reservations with accuracy and professionalism while ensuring a seamless booking experience.Key Responsibilities·      Handle reservations efficiently across phone, email, and online platforms.·      Strong knowledge of the Oracle OPERA Property Management System is essential for managing reservations and guest data. Familiarity with other PMS/CRS tools and channel.·      Assisting with inquiries about prices, itineraries, and policies, and resolving travel-related issues. ·      Provide accurate information on availability, rates, and booking policies.·      Maintain updated knowledge of hotel inventory, room categories, and promotions.·      Maximize room sales and revenue for the hotel with up-selling as highest priority.·      Coordinate with hotel and travel partners to confirm bookings and resolve discrepancies.·      Keep detailed and accurate reservation records in the system.·      Prepare daily, weekly, and monthly booking reports for management.·      Address client complaints or booking challenges with a solution-oriented mindset.·      Support the sales team with client follow-ups and information sharing.·      Uphold the brand’s standards of service and professionalism at all times.Qualifications & Skills·      Minimum 3 year of experience in reservations·      Proficiency in Opera PMS (mandatory) and other reservation systems.·      Willingness to travel to Bhutan.·      Strong MS Office skills.·      Excellent verbal and written communication.·      Strong organizational and multitasking abilities.·      Customer-centric with problem-solving skills. Team player with a proactive, positive approach.

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