Assistant Manager

Job Category Hotel-Reservations Travel is a journey We help make it a joy Starting with a warm inviting welcome for all guests whether traveling on business or for fun enjoying a quick night or relaxing for the week We thrive on making our guests stays brighter helping them create memories that will last a lifetime Irresistible smiles are our specialty We should know we ve been on our journey since 1952 So if you can help us spread the joy of travel to all we d love to give you a warm welcome to the Holiday Inn family Job Overview To supervise the operations of the Reservations Department during shift by assisting to co-ordinate operational plans to meet Hotel sales targets At Holiday Inn we want people who are friendly welcoming and full of life people who are always finding ways to make every guest s experience an enjoyable one Duties and Responsibilities Financial Returns In absence of Revenue Manager conducts shift briefings to ensure hotel activities and operational requirements are known Sell the Group products and services using up-selling and suggestive selling techniques Promote the Hotel s and ICHG generally products and services Maintain a high level of product and service knowledge about Hotels Prepare and execute action plans which increase reservation sales and associated business Record and process reservations made by phone fax email Accept wait list reservations Process amendments to reservations such as extensions early departures etc Manage no show reservations by investigation and recording of same Record special billing arrangements for groups and conventions Liaise with Front Office Manager or Finance Manager for all reservations requiring credit approval Implementation of IHG Way of Sales Maintain knowledge of special rates offers promotions Monitor reservation levels and inform Managers of current and future occupancy rates Prepare reports as requested eg to travel agents business houses etc Prepare reservation sales reports Works with superior in the preparation and management of the Department s budget People Manage day to day reservation activities plan and complete assigned work with deadlines Work with other department for smooth functioning of work Guest Experience Provide guests with information example loyalty programs area attractions restaurants facility information to enhance guest experience Responsible Business Identify operational problems that reduce the effectiveness of marketing activities and overall hotel sales performance and work with the appropriate department on solutions Develop awareness and reputation of the hotel and the brand in the local community Perform other duties as assigned May also serve as manager on duty Qualifications Requirements Diploma or Vocational Certificate in Hotel Management Business Administration or related field 2 years related experience or one year reservations front office experience including supervisory experience or an equivalent combination of education and experience How do I deliver this We genuinely care about people and we show this through living out our promise of True Hospitality each and every day It s what connects every colleague in all IHG hotels Each IHG hotel brand delivers True Hospitality in their own way and at the heart of it all are specific core service skills True Attitude being caring wanting to make a positive difference and building genuine connections with guests True Confidence having the knowledge and skills to perform your role and giving guests the confidence that they can trust you to help and support them during their stay True Listening focusing on what your guest is saying picking up on body language that is often overlooked and understanding what the guest wants and needs True Responsiveness is about providing guests with what they need and doing so in a timely and caring manner There s so much more to the job than we can capture here It s simply about creating great experiences doing the right thing and understanding people What we offer We ll reward all your hard work with a great work environment and benefits - including but not limited to F B Discount IHG Employee Rate Hotel Uniform Meal at Employee Restaurant excellent development and advancement opportunities across the globe Join us and you ll become part of the global IHG family - and like all families all our individual team members share some winning characteristics As a team we work better together - we trust and support each other we do the right thing and we welcome different perspectives You need to show us you care that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit to find out more about us At IHG Hotels Resorts we are proud to be an equal opportunity employer IHG Hotels Resorts provides equal employment opportunities to applicants and employees without regard to an individual s race color ethnicity national origin religion sex sexual orientation gender identity or expression age disability marital or familial status veteran status or any other characteristic protected by law