Reservations Associate

2 days ago

India IHG Full time
Description

Your day to day job

  • Sell the InterContinental Hotels Group products and services using up-selling and suggestive selling techniques

  • Promote the Hotel's (and IHG's generally) products and services

  • Maintain a high level of product and service knowledge about all ICHG Hotels in your region

  • Develop and maintain a regular pattern of sales calls

  • Prepare and execute action plans which increase reservation sales and associated business

  • Record and process reservations made by phone/fax/email

  • Accept wait list reservations

  • Process amendments to reservations such as extensions, early departures, etc

  • Manage "no show" reservations by investigation and recording of same

  • Record special billing arrangements for groups and conventions

  • Liaise with Front Office Manager or Finance Manager for all reservations requiring credit approval

  • Maintain knowledge of special rates/ offers/ promotions

  • Monitor reservation levels and inform Managers of current and future occupancy rates

  • Prepare reports as requested (eg to travel agents, business houses etc)

  • Prepare reservation sales reports

  • Works with superior on manpower planning and management needs

  • Works with superior in the preparation and management of the Department's budget

  • Maintains suitable record to process telephone calls in the billing system, and to maintain record of the room status up to the Brand minimum standards

  • Maintains user documentation, PABX system reports, telephone list, and numbering plan leases agreement on rental lines, maintenance contract and local licenses

  • Performs PABX data-base programming and regular service change to control class of service on all telephone sets in the hotel. 

  • To attend Telecommunication seminar, product knowledge, presentation, organized by the external bodies 

  • Performs related duties and special projects as assigned

What we need from you

  • Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.

  • Problem solving, reasoning, motivating, organizational and training abilities.

  • Good writing skills

  • Diploma or Vocational Certificate in Hotel Management, Business Administration, or related field. 

  • At least 1 year related experience in reservations/front office experience is preferred, or an equivalent combination of education and experience

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