Technical Support Engineer

2 weeks ago

pune, India Coupa Full time

Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins.Why join Coupa? Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend. Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence. Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other.Learn more on Life at Coupa blog and hear from our employees about their experiences working at Coupa.The Impact of Technical Support Engineer to Coupa:As a Technical Support Engineer, you will be pivotal in supporting enterprise customers utilizing our cloud-based platform. Developing an understanding of how our customers do business and what role our products play in that business you will proficiently handle customer issues and escalations for production environments according to severity levels guidelines.In this role, you will leverage a curious and sharp technical acumen to provide customers with expert guidance on best practices.What You'll Do:Answer 'how to' technical and application configuration questions to our enterprise customersAssist in troubleshooting 1st and 2nd level technical issuesWork with other business units, including the Integration team, Operations, and Customer Success, as required to ensure our customers' successBe responsible for customer production environmentsBuild 'knowledge articles' in Coupa's knowledge base for customers' useWhat You Will Bring to Coupa:Excellent written and verbal communication skillsStrong technical knowledge, including Linux, Unix, and familiarity with other Operating SystemsInterest in learning scripting languages (e.g., Bash, Shell, Python) and understanding of web technologies (XML, XSLT, DOM, HTML)Ability to articulate solutions to complex technical problems clearly and simplyExperience working directly with external customers in a support environment, preferably in an enterprise software settingCoupa complies with relevant laws and regulations regarding equal opportunity and offers a welcoming and inclusive work environment. Decisions related to hiring, compensation, training, or evaluating performance are made fairly, and we provide equal employment opportunities to all qualified candidates and employees.Please be advised that inquiries or resumes from recruiters will not be accepted.By submitting your application, you acknowledge that you have read Coupa's Privacy Policy and understand that Coupa receives/collects your application, including your personal data, for the purposes of managing Coupa's ongoing recruitment and placement activities, including for employment purposes in the event of a successful application and for notification of future job opportunities if you did not succeed the first time. You will find more details about how your application is processed, the purposes of processing, and how long we retain your application in our Privacy Policy.

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