Technical Help Desk Specialist

5 days ago

west bengal, India Innover Digital Full time

JOB DESCRIPTION – Technical Support – Data Center


We need skilled *Technical Helpdesk Specialists* to handle break-fix requests for Supermicro clients

who can diagnose and troubleshoot hardware and software issues for a wide range of server and

computer components within data center environments.

Professionals in the system engineering field, particularly those with experience in working with servers,

should possess a combination of technical, analytical, and interpersonal skills.

Here are some key skills for individuals in a system engineering background with server

experience:

1. Server Administration:

• Operating Systems: Proficiency in various server operating systems such as Windows Server,

Linux, Unix, etc.

• Configuration Management: Skills in setting up and managing server configurations.

2. Networking:

• TCP/IP: Understanding of the TCP/IP protocol suite and networking fundamentals.

• Firewalls and Security: Knowledge of network security principles and firewalls.

3. Hardware Knowledge:

• Server Hardware: Familiarity with different server hardware components and their

functionalities.

4. Virtualization:

• Virtualization Technologies: Experience with virtualization platforms like VMware, Hyper-V, or

KVM.

5. Scripting and Automation:

• Scripting Languages: Proficiency in scripting languages like PowerShell, Bash, or Python for

automation and task scripting.

6. Monitoring and Performance Tuning:

• Performance Monitoring: Ability to monitor server performance and implement optimizations.

• Troubleshooting: Effective troubleshooting skills for identifying and resolving server-related

issues.

7. Storage Management:

• Storage Technologies: Understanding of storage systems and technologies, including SAN and

NAS.

8. Security Practices:

• Access Controls: Knowledge of access control and authentication mechanisms.

• Security Best Practices: Implementation of security best practices for servers.

9. Backup and Recovery:

• Backup Strategies: Understanding of backup and recovery strategies to ensure data integrity.

10. Communication and Documentation:

• Documentation Skills: Clear documentation of system configurations, processes, and

procedures.

• Communication Skills: Effective communication to collaborate with cross-functional teams and

stakeholders.

11. Problem Solving:

• Analytical Thinking: Strong analytical skills to diagnose and solve complex server-related issues.

12. Project Management:

• Project Planning: Basic project management skills for coordinating server-related projects.

13. Continuous Learning:

• Adaptability: Willingness to learn and adapt to new technologies and industry trends.

Having a combination of these technical and soft skills is crucial for a system engineer working with

servers to ensure efficient and secure system operations.

Skills Required:

Candidates are expected to possess skills and knowledge in the following areas:

RAID setup or basic server hardware

Understanding of server operations or practical experience with server systems

Hardware experience or skills with switches and routers Skills to support Fortune 500 enterprise

accounts

Familiarity with Integrated Lights-Out (ILO)

Proficiency in RAID configurations

Knowledge of server and computer components

Experience with rack-mounted equipment

Previous exposure to an Enterprise Server

Out-of-the-box problem-solving skills

Troubleshooting experience

Analytical skills

Ticket handling experience

Additional Knowledge that will be an Advantage:

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