Gym Desk Receptionist for Females

3 days ago

Kolkata West Bengal, India GRIT FITNESS Full time

**Job Title**:
Receptionist and Gym Help Desk Coordinator

**Job Overview**:
The Receptionist and Gym Help Desk Coordinator serves as the first point of contact for members and visitors, ensuring excellent customer service while efficiently managing reception and gym-related tasks. This role involves handling inquiries, supporting gym operations, and fostering a welcoming and organized environment.

**Key Responsibilities:Reception and Front Desk Duties**:

- **Greet and Welcome Visitors**:

- Warmly welcome members and visitors to the gym.
- Ensure a friendly and professional demeanor at all times.
- **Manage Communication**:

- Provide information about membership options, class schedules, and services.
- **Membership Management**:

- Assist with new member sign-ups and renewals.
- Process payments and maintain accurate records of transactions.
- **Scheduling and Bookings**:

- Handle class reservations and personal training appointments.
- Update and manage the gym’s calendar.

**Gym-Related Responsibilities**:

- **Help Desk Support**:

- Assist members with questions about equipment usage or gym policies.
- Provide quick troubleshooting for minor equipment issues and escalate major problems to the appropriate team.
- **Facility Monitoring**:

- Ensure the gym area is clean and organized.
- Coordinate with maintenance and cleaning staff to address facility needs promptly.
- **Promote Gym Activities**:

- Share updates about events, classes, and promotions.
- Encourage member participation in gym activities and programs.

**Administrative Tasks**:

- Maintain updated records of memberships and attendance.
- Generate daily or weekly reports on gym activities and front desk operations.
- Order and track inventory for gym supplies as needed.

**Customer Service**:

- Resolve member concerns and complaints with professionalism and empathy.
- Regularly gather feedback to improve gym services and member satisfaction.

**Skills and Qualifications**:

- **Education**: High school diploma or equivalent (additional training in customer service is a plus).
- **Experience**: Prior experience in a receptionist or customer service role; experience in a gym or fitness-related environment is preferred.
- **Skills**:

- Strong communication and interpersonal skills.
- Proficiency in Microsoft Office and gym management software (if applicable).
- Ability to multitask and manage time efficiently.
- Basic knowledge of fitness equipment and exercises is advantageous.

**Work Environment**:

- This position requires standing or sitting for extended periods.
- Flexibility in working hours, including evenings and weekends, may be necessary.

**Core Values**:

- **Customer-Centric**: Dedicated to creating a positive experience for every member.
- **Team-Oriented**: Collaborates effectively with gym staff and management.
- **Proactive**: Identifies and resolves issues efficiently.

**Performance Metrics**:

- Member satisfaction scores.
- Efficiency in handling inquiries and gym operations.
- Contribution to the overall success of gym activities and promotions.

**Job Types**: Full-time, Part-time, Permanent, Fresher

Pay: ₹8,000.00 - ₹12,000.00 per month

**Experience**:

- total work: 1 year (preferred)

Application Deadline: 30/01/2025

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