Technical Service Desk Analysts

2 weeks ago

North West, India Everise Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Company Description

Everise delivers happiness to millions of customers around the world by solving customer problems on behalf of some of the world's biggest brands. We specialize in healthcare, travel, technology, and financial services. As the leading customer experience firm, companies rely on Everise to transform customer care into something extraordinary, delivering positive interactions in 32 languages globally. At our core, we are a diverse and inclusive group that values learning from each other. We are an equal opportunity employer and a supportive place to work. Join us and become a champion of customer happiness

Role Description

This is a full-time on-site role for a Technical Service Desk Analyst located in North West Delhi. The Technical Service Desk Analyst will be responsible for providing technical support, troubleshooting technical issues, and offering excellent customer service. Daily tasks include addressing customer inquiries, resolving technical problems, and ensuring timely and effective solutions to enhance customer satisfaction.

Qualifications

  • Technical Support and Troubleshooting skills
  • Analytical Skills for problem resolution
  • Customer Support and Customer Service skills
  • Excellent written and verbal communication skills
  • Ability to work independently and collaboratively in a dynamic environment
  • Experience in a related technical field is a plus
  • Bachelor's degree in Information Technology, Computer Science, or a related field

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