Service Desk Lead
1 day ago
Dear Candidate,We have opening for “Service Desk L2 Lead” role at HCLTech, Nagpur. Please see the below job description and revert with your updated CV in case you find it suitable.GRADE/ ROLE/ SALARY – As per relevant experience and last drawn CTC. To be discussed during the interview.JOB DESCRIPTION:Analyst would be responsible for handling L2 issues reported with the Apps & Infra Helpdesk, which may include, but not restricted to the following:Receive calls, emails and web-tickets for end users and other Agency Service Desks / Help Desks, and create Incident tickets or Service Request tickets, logging all pertinent InformationTracking and classifying incoming incidents or service requests, attempting initially solutionsProvides initial assessment of categorization and prioritization for reported Incidents andService Requests and provides initial support, targeting a higher level of first contact resolutionEnsures Incidents and Service Requests are properly escalated and assigned to appropriate support groupsPerform hierarchical escalation to Service Desk Management and Incident ManagementProvide communication to end users concerning the status of Incidents, Service Requests and ChangesCompiles data through Incident entry that will be used for management information and reportingMaintains ownership of Incidents, ensuring status update and resolution according to SLAsProvide input to Service Desk Management regarding Continuous Improvement opportunitiesCooperating with both internal groups (Problem Management, second-line) and external support teams in order to redirect incidents properly
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Service Desk Lead
2 weeks ago
bangalore district, India Relevance Lab Full timeThe Service Desk Lead for the Carne Project will be responsible for overseeing the daily operations of the service desk, ensuring that IT support services are delivered efficiently and effectively. This role involves managing a team of service desk analysts, providing technical guidance, and ensuring adherence to service level agreements (SLAs). The ideal...
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Service Desk Lead
18 hours ago
bangalore, India HCLTech Full timeDear Candidate, We have opening for “Service Desk L2 Lead ” role at HCLTech, Nagpur . Please see the below job description and revert with your updated CV in case you find it suitable. GRADE/ ROLE/ SALARY – As per relevant experience and last drawn CTC. To be discussed during the interview. JOB DESCRIPTION: Analyst would be responsible for handling L2...
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It Service Desk Team Lead
2 weeks ago
Bangalore, Karnataka, India Jobted IN C2 Full timeInnovatia Technical Services Inc ITSI is an industry-leading technology outsourcing support provider with expertise in the telecommunications industry Operating for over 20 years we specialize in workflow and knowledge processes as well as technical support helpdesk and multilingual support services With over 300 professional experts across the globe we...
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Service Desk Team Lead
6 days ago
Bangalore, Karnataka, India Betsol Full timeCompany Description BETSOL is a cloud-first digital transformation and data management company offering products and IT services to enterprises in over 40 countries BETSOL team holds several engineering patents is recognized with industry awards and BETSOL maintains a net promoter score that is 2x the industry average BETSOL s open-source backup and recovery...
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Service Desk Team Lead
6 days ago
Bangalore, Karnataka, India Version 1 Full timeCompany Description Version 1 are a true global leader in business transformation For nearly three decades we have been strategically partnering with customers to go beyond expectations through the power of cutting-edge technology and expert teams Our deep expertise in cloud data and AI application modernisation and service delivery management has redefined...
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Service Desk
4 weeks ago
bangalore, India Tata Consultancy Services Full timeTCS is conducting Face to Face interview for Service Desk for Bangalore Location Position Title: Service Desk Location: Bangalore Job Experience: 4 to 6 Years Interview Mode: Face to Face Interview Date: 8th November 2025 Job Type: Full-time Venue: TATA Consultancy Services, L-Centre, Plot No.78, 79 & 83,EPIP Industrial Area, Whitefield, Bangalore - Must...
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Manager, It Service Desk
2 weeks ago
Bangalore, Karnataka, India Blackhawk Network Full timeAbout Blackhawk Network Today through BHN s single global platform businesses of all kinds can tap into the world s largest network of branded payment solutions BHN helps businesses grow revenue increase loyalty motivate and reward their teams disburse funds and engage consumers Branded payment solutions include the issuance and distribution of gift cards...
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Service Desk Management Position
2 weeks ago
bangalore, India beBeeIT Full timeJob Title:The IT Service Desk Manager oversees daily operations, analyzes tickets, and leads a team of support engineers.Manage service desk software, remote support solutions, and asset management systems.Provide L2/L3 support for device enrollment, policy deployment, compliance configuration, security enforcement, and troubleshoot complex issues.Develop...
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Service Desk Agent
2 weeks ago
bangalore, India Tata Consultancy Services Full timeRole : Service Desk AgentExperience : 3 to 8 YearsLocation : Chennai ,BangaloreInterview mode : Weekend Walkin Drive- Must-Have** :Should be customer centric and understand the Service Desk (SD) support function.- Candidate should be proficient in written and verbal English to provide the required IT services.- Candidate must be ready to provide the support...
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Service Desk Analyst
7 days ago
bangalore, India AtkinsRéalis Full timeJob DescriptionWe're AtkinsRéalis, a world class Engineering Services and Nuclear organization. We connect people, data and technology to transform the world's infrastructure and energy systems. Together, with our industry partners and clients, and our global team of consultants, designers, engineers and project managers, we can change the world. Created by...
