Service desk lead
1 week ago
Dear Candidate, We have opening for “Service Desk L2 Lead ” role at HCLTech, Nagpur . Please see the below job description and revert with your updated CV in case you find it suitable. GRADE/ ROLE/ SALARY – As per relevant experience and last drawn CTC. To be discussed during the interview. JOB DESCRIPTION: Analyst would be responsible for handling L2 issues reported with the Apps & Infra Helpdesk, which may include, but not restricted to the following: Receive calls, emails and web-tickets for end users and other Agency Service Desks / Help Desks, and create Incident tickets or Service Request tickets, logging all pertinent Information Tracking and classifying incoming incidents or service requests, attempting initially solutions Provides initial assessment of categorization and prioritization for reported Incidents and Service Requests and provides initial support, targeting a higher level of first contact resolution Ensures Incidents and Service Requests are properly escalated and assigned to appropriate support groups Perform hierarchical escalation to Service Desk Management and Incident Management Provide communication to end users concerning the status of Incidents, Service Requests and Changes Compiles data through Incident entry that will be used for management information and reporting Maintains ownership of Incidents, ensuring status update and resolution according to SLAs Provide input to Service Desk Management regarding Continuous Improvement opportunities Cooperating with both internal groups (Problem Management, second-line) and external support teams in order to redirect incidents properly
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Service Desk L1 Technician
4 days ago
Visakhapatnam, India Milestone Technologies, Inc. Full time**Company Overview**: Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance based culture and for...
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Visakhapatnam, India Tata Consultancy Services Full timeTCS has been a great pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and there’s nothing that can stop us from growing together.What we are looking forRole: Service Desk AgentExperience Range: 3 – 8 YearsLocation: ChennaiInterview: WalkinVenue: Chennai- Siruseri, GS 4 2F 200 seater & GS 3 1F Open...
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Visakhapatnam, India Tata Consultancy Services Full timeTCS has been a great pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and there’s nothing that can stop us from growing together.What we are looking forRole: Service Desk AgentExperience Range: 3 – 8 YearsLocation: ChennaiInterview: WalkinVenue: Chennai- Siruseri, GS 4 2F 200 seater & GS 3 1F Open...
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Asstmgr-front Desk
2 weeks ago
Visakhapatnam, Andhra Pradesh, India Marriott International, Inc Full time**Additional Information** **Job Number**25013155 **Job Category**Rooms & Guest Services Operations **Location**Fairfield by Marriott Visakhapatnam, KSR Prime, R&B Junction, Visakhapatnam, Andhra Pradesh, India, 530018 **Schedule**Full Time **Located Remotely?**N **Position Type** Management **JOB SUMMARY** Entry level management position that is...
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Service Delivery-Visakhapatnam
3 weeks ago
Visakhapatnam, India UMIND CONSULTING Full timeKey Deliverables : Job Description - Service Delivery Ambassador - Cash Responsible for Branch Operations, enhance relationships of existing customers and generation of leads for liabilities, assets & investment products by providing product information also Cross sell Fee Based products to existing Customer and adherence to Audit & Compliance 1.Branch...
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IT Service Desk Executive
6 days ago
Coimbatore, Visakhapatnam, India Patra Corp Full timeCore DutiesUnder general direction, performs a variety of computer systems administration and support tasks, including analyzing, constructing, documenting, testing, maintaining, troubleshooting, and supporting PC hardware, operating systems, software applications, peripherals, and communication devices for the entire organization.Performs a variety of...
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IT Service Desk Executive Tier 2
6 days ago
Visakhapatnam, India Patra Corporation Full timeOverview: - Simulates or recreates user problems to resolve operating difficulties and recommends systems modifications to reduce user incidents. Performs more complex operations and support activities such as maintaining and updating knowledge base articles and performing patching, upgrades, and software installs with elevated profile...
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IT Service Delivery Specialist
3 days ago
visakhapatnam, India beBeeInformation Full timeKey ResponsibilitiesTechnical SupportProvide first-level and second-level support for desktops, laptops, printers, mobile devices, and other peripherals.Troubleshoot and resolve issues related to Windows/macOS operating systems, office applications, and network connectivity.Perform system upgrades, patches, and installations of software and hardware.User...
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Field Services Engineer
1 week ago
Visakhapatnam, India SRINIVASA SALES & SERVICE PRIVATE LIMITED Full time1. Job Safety Assessment report for every event and report the unsafe condition to the customer and send Near hit report with photographs to dealer safety manager.2. Gather customer feedback and address any additional concerns or questions they may have regarding the service.3. Need to update on new Cummins Product to customer.4. Identify required parts for...
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Field Services Engineer
1 week ago
Visakhapatnam, India SRINIVASA SALES & SERVICE PRIVATE LIMITED Full time1. Job Safety Assessment report for every event and report the unsafe condition to the customer and send Near hit report with photographs to dealer safety manager.2. Gather customer feedback and address any additional concerns or questions they may have regarding the service.3. Need to update on new Cummins Product to customer.4. Identify required parts for...
