IT Service Desk Executive

7 days ago

Coimbatore Visakhapatnam, India Patra Corp Full time

Core Duties

  • Under general direction, performs a variety of computer systems administration and support tasks, including analyzing, constructing, documenting, testing, maintaining, troubleshooting, and supporting PC hardware, operating systems, software applications, peripherals, and communication devices for the entire organization.
  • Performs a variety of project tasks and requires good communication skills with the ability to work with users diplomatically and skillfully. May interact with engineers (e.g., Network, System, Engineering, etc.) and/or applications development to restore service and/or identify and correct core problems.
  • Simulates or recreates user problems to resolve operating difficulties and recommends systems modifications to reduce user incidents. Performs more complex operations and support activities such as maintaining and updating knowledge base articles and performing patching, upgrades, and software installs with elevated profile rights.

Roles & Responsibilities:

  • Manage Help Desk tickets promptly
  • Willing to work in shifts between the hours of 6 am 6 am IST/24*5
  • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
  • Respond to queries either in person, by chat, by email, or over the phone.
  • Write training manuals.
  • Respond to email messages for customers seeking help.
  • Ask questions to determine the nature of the problem.
  • Walk customers through the problem-solving process.
  • Run diagnostic programs to resolve problems.
  • Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
  • Follow up with customers to ensure the issue has been resolved.
  • Run reports determining malfunctions that continue to occur.
  • Good command over written & verbal English communication
  • Keep asset inventory of all equipment, software, and licenses
  • Manage all installations, repairs, maintenance, and test tasks via a remote tool or in-person support at the Users location or Patra's office
  • Maintain user PCs, including upgrades and configuration as needed
  • General awareness of computer systems, PC repair, and network management
  • Ability to deploy, configure, and support operating systems on desktop
  • Understanding and appreciation for information security within systems and user devices.

  • Service desk lead

    2 weeks ago

    Visakhapatnam, India HCLTech Full time

    Dear Candidate, We have opening for “Service Desk L2 Lead ” role at HCLTech, Nagpur . Please see the below job description and revert with your updated CV in case you find it suitable. GRADE/ ROLE/ SALARY – As per relevant experience and last drawn CTC. To be discussed during the interview. JOB DESCRIPTION: Analyst would be responsible for handling L2...

  • IT Service Desk

    2 weeks ago

    Coimbatore, Tamil Nadu, India C Cube Consultant Full time

    **Hiring for Service Desk - Call / whats app 7420010192.** Education - Graduates We are seeking a highly motivated and technically skilled IT Service Desk Agent to join our team. As an IT Service Desk Agent, you will be the primary point of contact for our internal customers, providing technical support and resolving IT-related issues in a timely and...

  • Service Desk L1 Technician

    5 days ago

    Visakhapatnam, India Milestone Technologies, Inc. Full time

    **Company Overview**: Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance based culture and for...

  • Front Desk Executive

    1 day ago

    Visakhapatnam, Andhra Pradesh, India MAC Aesthetics Full time

    **Job Title**: Front Desk Executive / Receptionist **Responsibilities**: - Greet clients and visitors with a professional and friendly attitude - Manage phone calls, appointments, and scheduling - Maintain client records and update databases - Handle inquiries and provide accurate information about services - Coordinate with internal teams (doctors,...

  • Service Desk Agent Chennai Walkin 22nd November 2025

    3 weeks ago

    Visakhapatnam, India Tata Consultancy Services Full time

    TCS has been a great pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and there’s nothing that can stop us from growing together.What we are looking forRole: Service Desk AgentExperience Range: 3 – 8 YearsLocation: ChennaiInterview: WalkinVenue: Chennai- Siruseri, GS 4 2F 200 seater & GS 3 1F Open...

  • Service Desk Agent Chennai Walkin 22nd November 2025

    3 weeks ago

    Visakhapatnam, India Tata Consultancy Services Full time

    TCS has been a great pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and there’s nothing that can stop us from growing together.What we are looking forRole: Service Desk AgentExperience Range: 3 – 8 YearsLocation: ChennaiInterview: WalkinVenue: Chennai- Siruseri, GS 4 2F 200 seater & GS 3 1F Open...

  • IT Service Desk Executive Tier 2

    7 days ago

    Visakhapatnam, India Patra Corporation Full time

    Overview: - Simulates or recreates user problems to resolve operating difficulties and recommends systems modifications to reduce user incidents. Performs more complex operations and support activities such as maintaining and updating knowledge base articles and performing patching, upgrades, and software installs with elevated profile...

  • Front Desk

    2 weeks ago

    Coimbatore, Tamil Nadu, India Champ Full time

    **Front Desk & Customer Experience Executive (For Computer Hardware company)** **Job Title**: Front Desk & Customer Experience Executive **Department**: Service Center Operations **Location**: Onsite (Service Center) **Reporting to**: Service Operations Team Leader **Key Responsibilities**: - **Customer Interaction & Service Coordination**: - Welcome and...

  • Asstmgr-front Desk

    2 weeks ago

    Visakhapatnam, Andhra Pradesh, India Marriott International, Inc Full time

    **Additional Information** **Job Number**25013155 **Job Category**Rooms & Guest Services Operations **Location**Fairfield by Marriott Visakhapatnam, KSR Prime, R&B Junction, Visakhapatnam, Andhra Pradesh, India, 530018 **Schedule**Full Time **Located Remotely?**N **Position Type** Management **JOB SUMMARY** Entry level management position that is...

  • Front Desk Executive

    3 days ago

    Coimbatore, India Edamanaassery Spine Hospital Pvt Limited Full time

    R & R: - Greet and Welcome the patients - Answer all incoming calls, Keep records and updated files. - Keep the front desk tidy and presentable with all the necessary materials. - Distribute tokens to patients for treatment and consultation - Patient Attendance maintenance. - Bachelor’s degree in any discipline. - Experience working as a Front Office...