Network Voice Engineer

1 day ago

indore, India Intertec Softwares Full time

Job Title:Senior Technical Support Engineer- Network Voice EngineerCertification :CCNA Voice/CCNP CollaborationMicrosoft Teams Voice Certification  Avaya, Genesys, or other VoIP certifications ITIL FoundationExperience:6 to 8 +yearsEducation:Bachelor's degree in computer science, Telecommunications, or related field.Responsibilities:Deploy and configure Cisco Unified Communications Manager (CUCM), Unity Connection, UCCX, CUBE, and SIP trunking.Implement voice gateways, dial plans, QoS policies, and session border controllers (SBCs).Integrate Microsoft Teams, Zoom Phone, or other cloud-based telephony solutions.Troubleshooting & Support (L2/L3):Resolve call routing issues, codec mismatches, latency, jitter, and packet loss in VoIP networks.Debug SIP, H.323, MGCP, and RTP/RTCP protocols using Wireshark, SIPp, or other tools.Provide L2 escalation support for voice-related incidents and outages.Monitoring & Optimization:Monitor voice quality metrics (MOS, Jitter, Latency) using tools like SolarWinds, Cisco Prime, or IR Prognosis.Optimize QoS policies for voice traffic prioritization.Perform capacity planning and upgrades for VoIP infrastructure.Security & Compliance:Implement voice security measures (TLS, SRTP, firewall policies for VoIP).Ensure compliance with PCI-DSS, HIPAA, or other regulatory standards (if applicable).Collaboration & Documentation:Work with network, security, and cloud teams for cross-functional projects.Maintain network diagrams, SOPs, and change management records.Provide 24/7 network and security support as required.Mandatory:Cisco UC Suite (CUCM, CUC, UCCX, CUBE, IMP)SIP, H.323, MGCP, RTP/RTCP protocolsVoice Gateway Configuration (ISDN, PRI, FXO/FXS, SIP Trunking)QoS for Voice (DSCP, LLQ, AutoQoS) Experience with Cisco Jabber, Webex, and MRA deployments.Troubleshooting with Wireshark, RTMT, etc.Session Border Controllers (AudioCodes, Oracle SBC, Cisco CUBE)Basic Networking (VLANs, Routing, Firewall ACLs for VoIP) Strong understanding of network infrastructure, design, and troubleshooting.Excellent communication skills in English (both verbal and written).Ability to work efficiently in a team-oriented environment with high self-motivation.A customer-focused mindset with strong delivery service ethics.Good understanding of Monitoring tools such as SolarWinds, Manage Engine Ops Manager, Zabbix etc.Willingness to work in a 24/7 support window.Good understanding of the ITSM processes.

  • Network Voice Engineer

    1 day ago

    indore, India Intertec Softwares Pvt Ltd Full time

    Job Title:Senior Technical Support Engineer- Network Voice EngineerCertification :CCNA Voice/CCNP CollaborationMicrosoft Teams Voice Certification  Avaya, Genesys, or other VoIP certifications ITIL FoundationExperience:6 to 8 +yearsEducation:Bachelors degree in computer science, Telecommunications, or related field.Responsibilities:Deploy and...

  • Network Voice Engineer

    1 week ago

    Indore, Madhya Pradesh, India Intertec Softwares Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Job Title:Senior Technical Support Engineer- Network Voice EngineerCertification :CCNA Voice/CCNP CollaborationMicrosoft Teams Voice Certification  Avaya, Genesys, or other VoIP certifications ITIL FoundationExperience:6 to 8 +yearsEducation:Bachelor's degree in computer science, Telecommunications, or related field.Responsibilities:Deploy and...

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    2 days ago

    Indore, Madhya Pradesh, India Intertec Softwares Pvt Ltd Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Job Title:Senior Technical Support Engineer- Network Voice EngineerCertification :CCNA Voice/CCNP CollaborationMicrosoft Teams Voice Certification  Avaya, Genesys, or other VoIP certifications ITIL FoundationExperience:6 to 8 +yearsEducation:Bachelors degree in computer science, Telecommunications, or related field.Responsibilities:Deploy and...

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    2 weeks ago

    Indore, India Intertec Systems Full time

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