Intertec Systems

4 weeks ago


Indore, India Intertec Systems Full time

Job Title : Senior Technical Support Engineer - Network Voice : Bachelors degree in computer science, Telecommunications, or related : 6 to 8 :


- CCNA Voice/CCNP Collaboration

- Microsoft Teams Voice Certification

- Avaya, Genesys, or other VoIP certifications

- ITIL :


- Deploy and configure Cisco Unified Communications Manager (CUCM), Unity Connection, UCCX, CUBE, and SIP trunking.

- Implement voice gateways, dial plans, QoS policies, and session border controllers (SBCs).

- Integrate Microsoft Teams, Zoom Phone, or other cloud-based telephony & Support (L2/L3) :


- Resolve call routing issues, codec mismatches, latency, jitter, and packet loss in VoIP networks.

- Debug SIP, H.323, MGCP, and RTP/RTCP protocols using Wireshark, SIPp, or other tools.

- Provide L2 escalation support for voice-related incidents and & Optimization :


- Monitor voice quality metrics (MOS, Jitter, Latency) using tools like SolarWinds, Cisco Prime, or IR Prognosis.

- Optimize QoS policies for voice traffic prioritization.

- Perform capacity planning and upgrades for VoIP & Compliance :


- Implement voice security measures (TLS, SRTP, firewall policies for VoIP).

- Ensure compliance with PCI-DSS, HIPAA, or other regulatory standards (if & Documentation :


- Work with network, security, and cloud teams for cross-functional projects.

- Maintain network diagrams, SOPs, and change management records.

- Provide 24/7 network and security support as :


- Cisco UC Suite (CUCM, CUC, UCCX, CUBE, IMP)

- SIP, H.323, MGCP, RTP/RTCP protocols

- Voice Gateway Configuration (ISDN, PRI, FXO/FXS, SIP Trunking)

- QoS for Voice (DSCP, LLQ, AutoQoS)

- Experience with Cisco Jabber, Webex, and MRA deployments.

- Troubleshooting with Wireshark, RTMT, etc.

- Session Border Controllers (AudioCodes, Oracle SBC, Cisco CUBE)

- Basic Networking (VLANs, Routing, Firewall ACLs for VoIP)

- Strong understanding of network infrastructure, design, and troubleshooting.

- Excellent communication skills in English (both verbal and written).

- Ability to work efficiently in a team-oriented environment with high self-motivation.

- A customer-focused mindset with strong delivery service ethics.

- Good understanding of Monitoring tools such as SolarWinds, Manage Engine Ops Manager, Zabbix etc.

- Willingness to work in a 24/7 support window.

- Good understanding of the ITSM :


- QoS

- Cisco Unified Communications

- SIP Protocol

- Wireshark

- Solarwinds/Manage Engine

- Voice Over IP (VoIP)

- Cisco Webex

- Cisco Routers


(ref:hirist.tech)
  • Sr. AI

    2 weeks ago


    Indore, India Intertec Systems Full time

    Job Description Skills: Machine Learning, Natural Language Processing (NLP), Large Language Models (LLM), Agentic AI, AI presales, solution architecture, Computer Vision, TensorFlow, Job Overview We are looking for an execution-focused and visionary AI Practice & Innovation Lead to join our leadership team in Dubai. This full-time, hybrid role is ideal for a...

  • Intertec Systems

    4 days ago


    Indore, India Intertec Systems Full time

    JOB TITLE :Principal ArchitectJOB PURPOSE :The purpose of this role is to lead the design and development of scalable, future proof, scalable, agile, high-performance digital products using cloud-native, headless, AI ready, open-source architecture. QUALIFICATION: B.E. / B. Tech / MCA / MCS Architecture (AWS, Azure, GCP) EXPERIENCE:15+ Years REPORTING TO:BU...


  • Indore, India Intertec Systems Full time

    Job Description Skills: Service Delivery Management, ITIL, Application Management Services (AMS), SLAs, ITSM, Robotic Process Automation (RPA), Managed Services, Stakeholder Management, Company Overview Intertec Softwares Pvt Ltd, part of Intertec Systems, is a renowned IT services company headquartered in Bangalore. With a presence across the Middle East...

  • Intertec Systems

    2 weeks ago


    Indore, India Intertec Systems Full time

    Company Softwares Pvt Ltd, a renowned IT services company headquartered in Bangalore, operates across the Middle East and India, specializing in the digitalization of business operations for retail, banking, insurance, and healthcare sectors. With ISO 9001 certifications, it consistently delivers superior IT and managed services, gaining a reputation for...

  • Intertec Systems

    20 hours ago


    Indore, India Intertec Systems Full time

    the Services, Solution Design, IT infrastructure, Solution Architecture, RFP Response, Presales, MSP Solutions, Technical PresentationsJOB PURPOSE: Solution Architect responsible for building IT Manage Services SolutionQUALIFICATION: Bachelors of Engg in IT/ related years of experience in the managed Service DomainResponsibilities (includes All Tasks)-...

  • Intertec Systems

    1 week ago


    Indore, India Intertec Systems Full time

    Responsibilities (includes All Tasks) :- Good understanding and experience of monitoring tool (SolarWinds, Manage Engine) and ITSM tool- Provide timely response to all incidents, Requests, outages and performance alerts.- Categorize issues for escalation to appropriate technical teams- Understanding and report preparation based on the customer requirement.-...

  • Intertec Systems

    1 week ago


    Indore, India Intertec Systems Full time

    About the job :Skills :Oracle Cloud Infrastructure, Cloud Migration, Terraform, Shell Scripting, Ansible, CI/CD, Cloud Architecture, Cloud networking,Job Purpose :To design, deploy, manage, and support scalable, secure, and cost-effective cloud solutions on Oracle Cloud Infrastructure (OCI).The role involves automation, infrastructure management, and...

  • Intertec Systems

    4 weeks ago


    Indore, India Intertec Systems Full time

    Skills :Network Security, F5 LTM, Cisco Networking, Palo Alto, Firewall Management, VPN Administration, SSL/TLS, Intrusion Title :Network & Security Analyst L2 (Indore, India)Job Purpose :We are looking for a highly skilled Network & Security Analyst L2 with extensive hands-on experience in implementing, configuring, integrating, and supporting network and...


  • Indore, Madhya Pradesh, India Intertec Softwares Pvt Ltd Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company OverviewIntertec Softwares Pvt Ltd, part of Intertec Systems headquartered in Dubai, is a leading IT services company servicing Retail, Banking, Insurance, and Healthcare sectors in the Middle East and India. Headquartered in Bangalore, Intertec specializes in digitalization, IT services, Hybrid IT, IoT, and Cybersecurity. Established in 1991, it has...

  • Intertec Systems

    1 week ago


    Indore, India Intertec Systems Full time

    About the jobSkills :AWS Architecture, Amazon EC2, AWS Lambda, Amazon S3, Amazon VPC, Amazon RDS, AWS IAM, Amazon CloudWatch,Job Description :RESPONSIBILITIES (INCLUDES ALL TASKS) :Cloud Operations & Management :- Design, implement, and manage enterprise AWS infrastructure focusing on high availability- Develop and maintain infrastructure standards and best...