Intertec Systems

2 weeks ago

Indore, India Intertec Systems Full time

Job Title : Senior Technical Support Engineer - Network Voice : Bachelors degree in computer science, Telecommunications, or related : 6 to 8 :- CCNA Voice/CCNP Collaboration- Microsoft Teams Voice Certification- Avaya, Genesys, or other VoIP certifications- ITIL :- Deploy and configure Cisco Unified Communications Manager (CUCM), Unity Connection, UCCX, CUBE, and SIP trunking.- Implement voice gateways, dial plans, QoS policies, and session border controllers (SBCs).- Integrate Microsoft Teams, Zoom Phone, or other cloud-based telephony & Support (L2/L3) :- Resolve call routing issues, codec mismatches, latency, jitter, and packet loss in VoIP networks.- Debug SIP, H.323, MGCP, and RTP/RTCP protocols using Wireshark, SIPp, or other tools.- Provide L2 escalation support for voice-related incidents and & Optimization :- Monitor voice quality metrics (MOS, Jitter, Latency) using tools like SolarWinds, Cisco Prime, or IR Prognosis.- Optimize QoS policies for voice traffic prioritization.- Perform capacity planning and upgrades for VoIP & Compliance :- Implement voice security measures (TLS, SRTP, firewall policies for VoIP).- Ensure compliance with PCI-DSS, HIPAA, or other regulatory standards (if & Documentation :- Work with network, security, and cloud teams for cross-functional projects.- Maintain network diagrams, SOPs, and change management records.- Provide 24/7 network and security support as :- Cisco UC Suite (CUCM, CUC, UCCX, CUBE, IMP)- SIP, H.323, MGCP, RTP/RTCP protocols- Voice Gateway Configuration (ISDN, PRI, FXO/FXS, SIP Trunking)- QoS for Voice (DSCP, LLQ, AutoQoS)- Experience with Cisco Jabber, Webex, and MRA deployments.- Troubleshooting with Wireshark, RTMT, etc.- Session Border Controllers (AudioCodes, Oracle SBC, Cisco CUBE)- Basic Networking (VLANs, Routing, Firewall ACLs for VoIP)- Strong understanding of network infrastructure, design, and troubleshooting.- Excellent communication skills in English (both verbal and written).- Ability to work efficiently in a team-oriented environment with high self-motivation.- A customer-focused mindset with strong delivery service ethics.- Good understanding of Monitoring tools such as SolarWinds, Manage Engine Ops Manager, Zabbix etc.- Willingness to work in a 24/7 support window.- Good understanding of the ITSM :- QoS- Cisco Unified Communications- SIP Protocol- Wireshark- Solarwinds/Manage Engine- Voice Over IP (VoIP)- Cisco Webex- Cisco Routers (ref:hirist.tech)

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    2 days ago

    Indore, Madhya Pradesh, India Intertec Systems Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company DescriptionEstablished in 1991, Intertec Systems is a leading IT services provider, offering solutions across Government, Healthcare, Utilities, Financial Services, Insurance, and Enterprises in the Middle East and India. Headquartered in the UAE, the company operates from offices in 5 countries, delivering digital transformation, business...

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    3 weeks ago

    Indore, India Intertec Systems Full time

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    Indore, Madhya Pradesh, India Intertec Softwares Full time ₹ 40,00,000 - ₹ 1,20,00,000 per year

    Company OverviewIntertec Softwares Pvt Ltd, part of Intertec Systems headquartered in Dubai, is a leading IT services company servicing Retail, Banking, Insurance, and Healthcare sectors in the Middle East and India. Headquartered in Bangalore, Intertec specializes in digitalization, IT services, Hybrid IT, IoT, and Cybersecurity. Established in 1991, it has...

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    Indore, Madhya Pradesh, India Intertec Softwares Full time ₹ 12,00,000 - ₹ 36,00,000 per year

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    2 weeks ago

    Indore, India Intertec Systems Full time

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    indore, India Intertec Softwares Pvt Ltd Full time

    Job OverviewWe are looking for an execution-focused and visionary AI Practice & Innovation Lead to join our leadership team in Dubai. This full-time, hybrid role is ideal for a senior AI professional who thrives on building cutting-edge solutions and leading enterprise-scale AI transformation. The selected candidate will spearhead Intertecs AI Center of...

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    indore, India Intertec Softwares Pvt Ltd Full time

    Company OverviewIntertec Softwares Pvt Ltd, part of Intertec Systems headquartered in Dubai, is a leading IT services company servicing Retail, Banking, Insurance, and Healthcare sectors in the Middle East and India. Headquartered in Bangalore, Intertec specializes in digitalization, IT services, Hybrid IT, IoT, and Cybersecurity. Established in 1991, it has...

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    Indore, Madhya Pradesh, India Intertec Softwares Full time ₹ 8,00,000 - ₹ 24,00,000 per year

    Company OverviewIntertec Softwares Pvt Ltd, headquartered in Bangalore, is a segment of Intertec Systems, a renowned IT services company founded in 1991 with operations across the Middle East and India. Specializing in industries such as Retail, Banking, Insurance, and Healthcare, Intertec is committed to empowering businesses through digitalization, IT...

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    5 days ago

    indore, India Intertec Softwares Full time

    Role PurposeWe are seeking a highly skilled Senior Automation Engineer to join our Automation Center of Excellence (CoE). This role will be responsible for understanding cross-functional process flows, designing end-to-end automation solutions, and building system integrations that enhance operational efficiency across NOC, SOC, Cloud Managed Services, and...