Network Voice Engineer

2 weeks ago

Indore, Madhya Pradesh, India Intertec Softwares Pvt Ltd Full time ₹ 6,00,000 - ₹ 18,00,000 per year

Job Title:Senior Technical Support Engineer- Network Voice Engineer

Certification :

  • CCNA Voice/CCNP Collaboration
  • Microsoft Teams Voice Certification 
  •  Avaya, Genesys, or other VoIP certifications 
  • ITIL Foundation

Experience:6 to 8 +years

Education:Bachelors degree in computer science, Telecommunications, or related field.

Responsibilities:

  • Deploy and configure Cisco Unified Communications Manager (CUCM), Unity Connection, UCCX, CUBE, and SIP trunking.
  • Implement voice gateways, dial plans, QoS policies, and session border controllers (SBCs).
  • Integrate Microsoft Teams, Zoom Phone, or other cloud-based telephony solutions.
  • Troubleshooting & Support (L2/L3):
  • Resolve call routing issues, codec mismatches, latency, jitter, and packet loss in VoIP networks.
  • Debug SIP, H.323, MGCP, and RTP/RTCP protocols using Wireshark, SIPp, or other tools.
  • Provide L2 escalation support for voice-related incidents and outages.
  • Monitoring & Optimization:
  • Monitor voice quality metrics (MOS, Jitter, Latency) using tools like SolarWinds, Cisco Prime, or IR Prognosis.
  • Optimize QoS policies for voice traffic prioritization.
  • Perform capacity planning and upgrades for VoIP infrastructure.
  • Security & Compliance:
  • Implement voice security measures (TLS, SRTP, firewall policies for VoIP).
  • Ensure compliance with PCI-DSS, HIPAA, or other regulatory standards (if applicable).
  • Collaboration & Documentation:
  • Work with network, security, and cloud teams for cross-functional projects.
  • Maintain network diagrams, SOPs, and change management records.
  • Provide 24/7 network and security support as required.

Mandatory:

  • Cisco UC Suite (CUCM, CUC, UCCX, CUBE, IMP)
  • SIP, H.323, MGCP, RTP/RTCP protocols
  • Voice Gateway Configuration (ISDN, PRI, FXO/FXS, SIP Trunking)
  • QoS for Voice (DSCP, LLQ, AutoQoS)
  •  Experience with Cisco Jabber, Webex, and MRA deployments.
  • Troubleshooting with Wireshark, RTMT, etc.
  • Session Border Controllers (AudioCodes, Oracle SBC, Cisco CUBE)
  • Basic Networking (VLANs, Routing, Firewall ACLs for VoIP)
  • Strong understanding of network infrastructure, design, and troubleshooting.
  • Excellent communication skills in English (both verbal and written).
  • Ability to work efficiently in a team-oriented environment with high self-motivation.
  • A customer-focused mindset with strong delivery service ethics.
  • Good understanding of Monitoring tools such as SolarWinds, Manage Engine Ops Manager, Zabbix etc.
  • Willingness to work in a 24/7 support window.
  • Good understanding of the ITSM processes.

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