Network Voice Engineer

2 weeks ago

Indore, Madhya Pradesh, India Intertec Softwares Pvt Ltd Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Job Title:Senior Technical Support Engineer- Network Voice Engineer

Certification :

  • CCNA Voice/CCNP Collaboration
  • Microsoft Teams Voice Certification 
  •  Avaya, Genesys, or other VoIP certifications 
  • ITIL Foundation

Experience:6 to 8 +years

Education:Bachelors degree in computer science, Telecommunications, or related field.

Responsibilities:

  • Deploy and configure Cisco Unified Communications Manager (CUCM), Unity Connection, UCCX, CUBE, and SIP trunking.
  • Implement voice gateways, dial plans, QoS policies, and session border controllers (SBCs).
  • Integrate Microsoft Teams, Zoom Phone, or other cloud-based telephony solutions.
  • Troubleshooting & Support (L2/L3):
  • Resolve call routing issues, codec mismatches, latency, jitter, and packet loss in VoIP networks.
  • Debug SIP, H.323, MGCP, and RTP/RTCP protocols using Wireshark, SIPp, or other tools.
  • Provide L2 escalation support for voice-related incidents and outages.
  • Monitoring & Optimization:
  • Monitor voice quality metrics (MOS, Jitter, Latency) using tools like SolarWinds, Cisco Prime, or IR Prognosis.
  • Optimize QoS policies for voice traffic prioritization.
  • Perform capacity planning and upgrades for VoIP infrastructure.
  • Security & Compliance:
  • Implement voice security measures (TLS, SRTP, firewall policies for VoIP).
  • Ensure compliance with PCI-DSS, HIPAA, or other regulatory standards (if applicable).
  • Collaboration & Documentation:
  • Work with network, security, and cloud teams for cross-functional projects.
  • Maintain network diagrams, SOPs, and change management records.
  • Provide 24/7 network and security support as required.

Mandatory:

  • Cisco UC Suite (CUCM, CUC, UCCX, CUBE, IMP)
  • SIP, H.323, MGCP, RTP/RTCP protocols
  • Voice Gateway Configuration (ISDN, PRI, FXO/FXS, SIP Trunking)
  • QoS for Voice (DSCP, LLQ, AutoQoS)
  •  Experience with Cisco Jabber, Webex, and MRA deployments.
  • Troubleshooting with Wireshark, RTMT, etc.
  • Session Border Controllers (AudioCodes, Oracle SBC, Cisco CUBE)
  • Basic Networking (VLANs, Routing, Firewall ACLs for VoIP)
  • Strong understanding of network infrastructure, design, and troubleshooting.
  • Excellent communication skills in English (both verbal and written).
  • Ability to work efficiently in a team-oriented environment with high self-motivation.
  • A customer-focused mindset with strong delivery service ethics.
  • Good understanding of Monitoring tools such as SolarWinds, Manage Engine Ops Manager, Zabbix etc.
  • Willingness to work in a 24/7 support window.
  • Good understanding of the ITSM processes.

  • Network Voice Engineer

    7 days ago

    Indore, Madhya Pradesh, India Intertec Softwares Full time

    Job Title:Senior Technical Support Engineer- Network Voice EngineerCertification :CCNA Voice/CCNP CollaborationMicrosoft Teams Voice Certification  Avaya, Genesys, or other VoIP certifications ITIL FoundationExperience:6 to 8 +yearsEducation:Bachelor's degree in computer science, Telecommunications, or related field.Responsibilities:Deploy and...

  • Network Voice Avaya IPT L2

    2 weeks ago

    Indore, Madhya Pradesh, India Intertec Softwares Pvt Ltd Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    The L2 Network Voice/IP Telephony Engineer will be responsible for the design, implementation, troubleshooting, and maintenance of enterprise-level Voice over IP (VoIP), Unified Communications (UC), and telephony solutions. including Cisco Jabber, Webex, MRA, and Recording Servers. The role requires deep expertise in Cisco Call Manager, SIP, H.323,...

  • Network Voice Avaya IPT L2

    2 weeks ago

    Indore, Madhya Pradesh, India Intertec Softwares Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    The L2 Network Voice/IP Telephony Engineer will be responsible for the design, implementation, troubleshooting, and maintenance of enterprise-level Voice over IP (VoIP), Unified Communications (UC), and telephony solutions. including Cisco Jabber, Webex, MRA, and Recording Servers. The role requires deep expertise in Cisco Call Manager, SIP, H.323,...

  • Network Voip Engineer

    3 days ago

    Indore, Madhya Pradesh, India ti Steps Full time

    The L2 Network Voice/IP Telephony Engineer will be responsible for the design, implementation, troubleshooting, and maintenance of enterprise-level Voice over IP (VoIP), Unified Communications (UC), and telephony solutions. including Avaya, Cisco Jabber, Webex, MRA, and Recording Servers. The role requires deep expertise in Cisco Call Manager, SIP, H.323,...

  • Network Voice Engineer

    6 days ago

    Indore, Madhya Pradesh, India Intertec Softwares Full time

    JOB TITLE: Genesys SME (Subject Matter Expert)LOCATION: Indore, IndiaJOB PURPOSE:The Genesys SME is responsible for the design, implementation, support, and optimization of Genesys contact center solutions. This role requires strong technical expertise in Genesys Cloud / PureEngage / PureConnect platforms, integration knowledge, and the ability to lead...

  • Network Engineer

    5 days ago

    Indore, Madhya Pradesh, India R1 RCM Full time

    Role & responsibilitiesShould be able to work on Cisco switches, firewalls, wireless and other allied technologies.Work collaboratively with delivery, technical architects, management, and other verticals.Work with a team with a diverse array of talents and responsibilities.Strong ability to understand technical solutions.Should be a good team player and...

  • Network Support Engineer

    3 days ago

    Indore, Madhya Pradesh, India Udaipur DiGitech and Consultants Full time

    Job Title: Network Support EngineerLocation: IndoreExperience: 1–3 YearsJob Summary:We're hiring a Network Support Engineer to manage and troubleshoot LAN/WAN networks, ensure smooth connectivity, and support users with network issues.Responsibilities:Monitor and maintain network systems and devices.Troubleshoot connectivity, hardware, and software...

  • Network & Security Analyst L2

    2 weeks ago

    Indore, Madhya Pradesh, India Intertec Softwares Pvt Ltd Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    JOB TITLE: Network & Security Analyst L2 - (Indore, India) JOB PURPOSE: We are looking for a highly skilled Network & Security Analyst L2 with extensive hands-on experience in implementing, configuring, integrating, and supporting network and security technologies. The ideal candidate will be responsible for ensuring a secure, resilient, and high-performing...

  • Network Support Engineer

    5 days ago

    Indore, Madhya Pradesh, India Intertec Softwares Full time

    Job Title : Technical Support EngineerExperience : 3-5 yearsResponsibilities :Good understanding and experience of monitoring tool (such as HPE OpsRamp, SolarWinds, Manage Engine)  Good understanding and experience on ITSM tool (such as Ivanti, Manage Engine, BMC, Service Now) Provide timely response to all Incidents, Requests, outages and performance...

  • Senior Network Engineer

    5 days ago

    Indore, Madhya Pradesh, India R1 RCM Full time

    R1 is a leading provider of technology-driven solutions that help hospitals and health systems to manage their financial systems and improve patients' experience. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry's most advanced technology platform, encompassing sophisticated...