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Vacation Rental Customer Service Specialist

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Job TitleVacation Rental Customer Service SpecialistWe are looking for a detail-oriented professional with excellent communication skills to support our growing vacation rental business.Key Responsibilities:Resolve guest inquiries, concerns and disputes in a timely and professional manner.Process refund requests and resolve billing discrepancies in accordance with company policies.Provide personalized recommendations for local attractions and experiences to enhance guest satisfaction.Identify opportunities to improve customer service processes and overall guest experience.Ensure full compliance with company policies and procedures.Perform additional related duties as required.Key Qualifications:Fluent spoken English with clear voice (mandatory).Excellent communication and problem-solving skills.Experience using reservation software and PMS tools.Strong organizational and multitasking abilities.Proactive approach to resolving guest issues.Why Work With Us:We offer a dynamic work environment and opportunities for growth and development.