Customer Service Representative

6 days ago

nadiad, India beBeeReservation Full time

Job OverviewWe are seeking a skilled Reservations Agent to join our team. This role involves handling guest inquiries, resolving billing discrepancies, and providing recommendations for local attractions.This position requires strong communication skills, attention to detail, and the ability to work in a fast-paced environment.The ideal candidate will have experience in customer service, reservations, or sales, and be proficient in Microsoft Office.Key Responsibilities:Process refund requests and resolve billing discrepancies.Handle guest inquiries, concerns, complaints, and disputes with empathy and professionalism.Provide recommendations for local attractions, dining, and experiences.Identify opportunities to improve reservation processes and guest experience.Ensure full compliance with company policies and procedures.Requirements:Fluent spoken English with clear voice and US accent familiarity.Strong oral and written communication abilities.Ability to quickly learn and adapt to new software and tools.Minimum 1 year of experience in customer service, BPO, hotels, or vacation rentals serving US clients.Working Conditions:Remote work location: India.Night shift aligned with US time zones.Salary range: ₹4,00,000 – ₹8,00,000 per annum based on experience.

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