Customer Experience Specialist

4 days ago

nadiad, India beBeeCustomer Full time

Job SummaryWe are seeking a Customer Service Representative to join our team.This is an excellent opportunity for individuals who enjoy providing exceptional customer service and working in a dynamic environment.As a key member of our customer service team, you will be responsible for handling inbound and outbound calls to address customer queries and concerns.You will provide accurate information regarding insurance policies, premium calculations, and policy status.In addition, you will escalate unresolved queries to the appropriate internal teams and ensure timely follow-up.Maintaining customer records by updating information in the CRM system is also a critical aspect of this role.You will ensure customer satisfaction through professional communication and problem-solving.The ideal candidate will possess excellent communication skills in English and Hindi, ability to handle customer queries efficiently and politely, basic computer knowledge and proficiency in MS Office and email, patience and empathy to manage difficult or irate customers, prior experience in a call center or customer support role, minimum education: graduate, and salary package 2.5 Lpa to 4 Lpa.

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