Customer Experience Manager

4 days ago


nadiad, India beBeeServiceDelivery Full time

As a key point of contact, the Service Delivery Manager will be responsible for delivering exceptional service assurance and liaising with internal technical staff. This role requires a delicate balance between customer service, technical knowledge, and experience dealing with senior executives.The successful candidate will have a good understanding of service management principles, delivery of SOC services, and ITSM service delivery concepts.Key responsibilities include preparing and presenting client operational reporting, ensuring analysts meet SLAs, and onboarding new clients.The ideal candidate should also have strong working knowledge of ITIL service management accreditation, proven experience with incident response, and ability to lead and collaborate with cross-functional teams.Self-sufficiency and high degree of autonomy are essential in this fast-paced environment.



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