E-Commerce Automotive Spare Parts Customer Service Representative

3 days ago


Aurangabad, India Newparts, Inc. Full time

Job Description: Automotive Customer Service RepresentativeLocation: Remote (North American Hours)Desired Skills and Experience:Education: Bachelor's degree in EngineeringRequired Experience: 1+ year experience in Automobile Spare Parts / Automobile E-commerce (preferred)Key Duties and Responsibilities:Manage daily customer requests through a shared mailbox and provide member support across multiple channels.Ensure customer satisfaction by addressing complaints and inquiries promptly.Conduct product sales and process returns and related requests.Identify and assess customers' needs to achieve satisfaction.Handle customer complaints, provide appropriate solutions and alternatives within time limits, and follow up to ensure resolution.Maintain records of customer interactions, comments, and complaints.Provide feedback to management regarding customer issues, concerns, and emerging trends.Adhere to communication procedures, guidelines, and policies.Collaborate with a team of Customer Service Representatives and other departments to find appropriate solutions to problems.Develop and document knowledge into useful content.Continuously enhance knowledge of products and services.Achieve or surpass performance targets.Participate in training and development programs to enhance customer service skills and knowledge.Requirements and Skills:Demonstrated experience in customer service.Automotive repair, parts, and component knowledge (required).Technical or engineering experience.Proficiency in English.Strong analytical and problem-solving abilities to diagnose problems and propose effective solutions.Ability to multitask, prioritize tasks, and manage time efficiently.Maintain a positive, empathetic, and professional demeanor with customers.Customer-centered approach with adaptability to various customer personalities.Teamwork skills for working with team members and other departments.Ability to work remotely in shifts aligned with market operational hours.Digital literacy.Willingness to achieve goals and pursue self-improvement.Capability to perform effectively under pressure.Ability to work North American working hours.Join Newparts, Inc., an innovative automotive e-commerce retailer, and help us provide outstanding customer service. Apply today to be part of our remote team



  • Waluj - Aurangabad, India Smart Suzuki Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Role & responsibilitiesManage spare parts inventory and stock levelsHandle customer inquiries for spare parts availabilityCoordinate with the service team for parts requirementsMaintain accurate records of stock and ordersPreferred candidate profile

  • E-commerce Executive

    2 weeks ago


    Aurangabad, Maharashtra, India Skinheal Solutions Pvt. Ltd. Full time

    E-commerce Executive (Hospital Industry Experience Preferred) **Experience Required**: 2-4 Years **Key Responsibilities**: - Manage daily operations of the e-commerce platform (product listings, inventory, and performance tracking). - Optimize customer journey, ensuring a smooth shopping experience. - Collaborate with internal teams to align e-commerce...

  • Automotive Trainer

    5 days ago


    Aurangabad, Maharashtra, India THE CAREER LINE Full time ₹ 4,20,000 per year

    Job Summary & Key Responsibilities:Training & DeliveryImpart practical skills to trainees in auto repair and service industry. Ensure trainee safety and effective operation of equipment in the workshop. Develop and deliver training materials, modules, PPTs, and demonstrations. Monitor and evaluate training effectiveness through assessments, practical...

  • E-Commerce Logistics

    17 hours ago


    Aurangabad, India K9 Vitality Full time

    Location: Remote (India-Based)Type: Full-timeWork Schedule: Flexible, results-drivenPerks: ✅ Competitive Salary ✅ Opportunity to grow with a fast-scaling D2C brand ✅ 40% discount on internal products ✅ Work with a dynamic and passionate team🚫 DO NOT APPLY IF:You need constant hand-holding or aren’t comfortable taking complete ownership of your...


  • Aurangabad, Maharashtra, India IP SUPERSHOPPEE PRIVATE LIMITED Full time

    **Location**: Aurangabad **Position**: Telecaller for E-Commerce Vendor Registration **Job Type**: Full-Time **Key Responsibilities**: - Explain the registration process and assist vendors with onboarding procedures. - Answer queries from potential vendors and provide detailed information about our services. - Maintain accurate records of vendor...


  • Aurangabad, India SAN Automotive Industries Full time

    About SAN AutomotiveSAN Automotive is a leading engineering company engaged in sheet metal stampings, heavy fabrication, and tool & die manufacturing. With modern facilities in Faridabad (Delhi-NCR), we cater to major OEMs and Tier 1 suppliersacross the automotive, agri-machinery, and construction equipment sectors.Our clients include Maruti Suzuki, Hero...


  • Aurangabad, Maharashtra, India THE CAREER LINE Full time

    Key Responsibilities:1. Training & Delivery - Impart practical skills to trainees in auto repair and service industry. - Ensure trainee safety and effective operation of equipment in the workshop. - Develop and deliver training materials, modules, PPTs, and demonstrations. - Monitor and evaluate training effectiveness through assessments, practical tests,...


  • Aurangabad, Maharashtra, India Polarize Network Full time

    **About the Role** We are looking for a proactive and empathetic **Customer Support Representative** to join our team. You will be the first point of contact for our users, handling queries, resolving issues, and ensuring every customer has a smooth and satisfying experience with our platform. **Key Responsibilities** - Troubleshoot product or service...


  • Aurangabad, Maharashtra, India Medi Transcare Pvt. Ltd. Full time

    **CSR- Customer Service Representative** **Job description / KRAs**: - Responsible for developing long-term positive customer relationships to increase customer satisfaction, and build loyalty and confidence in Company as a partner of choice - Responsible for collecting field level data as required - Responsible for identifying customer needs and closing...


  • Aurangabad, Maharashtra, India EtchON Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Key ResponsibilitiesManage spare parts inventory and order replacements as neededProvide technical support and training to clientsDiagnose and repair faults in machinery and systemsInstall, test, and calibrate equipment at client sitesAbout Company: Etchon is a forward-thinking company specializing in industrial automation, embedded systems, and electronics...