CHIEF OF STAFF

Position:  Chief of Staff – Group Operations Location:  Remote (India) Work Hours:  Must overlap with Australian time (AEST) Employment Type:  Full-Time About us - We are a fast-growing Australian group operating across car rentals, insurance/claims processing, automotive repairs, and fleet management . We are now hiring a highly capable, intelligent, and experienced Chief of Staff – Group Operations  to work directly with the Business Owner and manage all daily operations across multiple companies. This is a high-responsibility, leadership role  for someone who can operate independently, manage staff, solve problems, and ensure all businesses run smoothly without constant supervision. ABOUT THE ROLE - As the Chief of Staff – Group Operations, you are responsible for: Running operational activities across all businesses Leading teams (rentals, claims, workshop, admin) Managing staff performance & KPIs Overseeing claims, fleet operations, and workshop work Monitoring cashflow, expenses, vendor invoices, bookings, and repair costs Handling escalations, negotiations, and daily challenges Implementing systems, processes, and SOPs Providing daily and weekly reporting directly to the owner Ensuring operational efficiency, discipline, and accountability This is a role for someone who can think like an operator , act like a manager , and manage the business like a second owner . KEY RESPONSIBILITIES - Operations & Business Oversight Manage day-to-day operations for rentals, claims, repairs, and workshop activities Ensure timely customer service, booking fulfilment, and fleet utilisation Oversee claims handling and insurer communication Monitor and review workshop jobs, parts, and repair quality Leadership & Team Management Lead internal teams in India & Australia Monitor KPIs, task completion, and staff discipline Resolve staffing issues, performance gaps, and operational bottlenecks Financial & Reporting Review daily performance numbers, pending claims, bookings and expenses Approve invoices, workshop bills, and supplier payments Prepare and submit reports directly to the business owner Process Improvement Build and implement SOPs across rentals, claims, workshop Improve efficiencies and reduce operational costs Introduce new systems, tools, and workflow automation Strategic Support Attend management meetings Act as the bridge between the owner and teams Take responsibility for sensitive and confidential matters